No mail in the creation of a ticket

RT Users
1

Hello

when a ticket is created via an email in RT, an email is sent
automatically, but if the user creates a ticket from the interface of RT
were not receiving email automatically and therefore we do not know that
a ticket has been created and I do not understand why.

Ideas?
Thank you

2

============ RT_SiteConfig.pm =============
…

By default, RT doesn’t notify the person who performs an update, as they

already know what they’ve done. If you’d like to change this behaviour,

Set $NotifyActor to 1

Set($NotifyActor, 0);

Best regardsLe 28/04/2010 11:54, josé fernandez a écrit :

Hello

when a ticket is created via an email in RT, an email is sent
automatically, but if the user creates a ticket from the interface of
RT were not receiving email automatically and therefore we do not know
that a ticket has been created and I do not understand why.

Ideas?
Thank you

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