mysql 4.014/RT3.04/ap1.38/mp1.28/
Outgoing mail seems to be working perfectly. If a create a ticket and add a
cc then the cc gets sent out as should be expected.
Incoming is not working.
Neither
a) reply to a problem the was sent via cc from RT, the comments do not get
appended to the history or seem to go anywhere for that matter. I checked
the system email and also to see if it gets bounced.
Nor
b) sending an email directly to the RT . I use problems@rt_url.com.
Here are some of my rt_config settings. I’ve checked documents and mail
list but something is not set right…
What is set wrong for incoming mail?
-where jeff.hodge@company.com is the company email
and
-rt_url.com is the domain for RT
Set($OwnerEmail , ‘jeff.hodge@company.com’);
Set($LoopsToRTOwner , 1);
Set($StoreLoops , 1);
Set($MaxAttachmentSize , 10000000);
Set($TruncateLongAttachments , undef);
Set($DropLongAttachments , undef);
Set($ParseNewMessageForTicketCcs , 1);
Set($RTAddressRegexp , ‘^rt@rt_url.com$’);
Set($CanonicalizeEmailAddressMatch ,‘subdomain.example.com$’);
Set($CanonicalizeEmailAddressReplace , ‘example.com’);
Set($SenderMustExistInExternalDatabase , 1);
Set($OwnerEmail , ‘jeff.hodge@company.com’);
Set($CorrespondAddress ,‘problems@rt_url.com’);
Set($CommentAddress , ‘problems@rt_url.com’);
Set($MailCommand , ‘sendmail’);
Set($SendmailArguments , “-oi -t”);
Set($SendmailPath , “/usr/sbin/sendmail”);
Set($UseFriendlyFromLine , 1);
Set($FriendlyFromLineFormat , “"%s via RT" <%s>”);
Set($UseFriendlyToLine , 0);
Set($NotifyActor, 0);
Set($LogToSyslog , ‘debug’);
Set($LogToScreen , ‘error’);
Set($LogToFile , 1);
Set($LogDir, ‘/opt/rt3/var/log’);
Set($LogToFileNamed , “rt.log”); #log to rt.log
Set($LoopsToRTOwner , 1);
Set($StoreLoops , 1);
Set($MaxAttachmentSize , 10000000);
Set($TruncateLongAttachments , undef);
Set($DropLongAttachments , undef);
Set($ParseNewMessageForTicketCcs , 1);
Set($RTAddressRegexp , ‘^rt@rt_url.com’);
Set($CanonicalizeEmailAddressMatch , ‘subdomain.example.com$’);
Set($CanonicalizeEmailAddressReplace , ‘example.com’);
Set($SenderMustExistInExternalDatabase , 1);