No Graph in the Statistics page

RT Users
1

Hi All

I did follow the instructions on
Request Tracker Wiki page

I expanded the archive on my /opt/rt3/local page. I am running RT-3-10
with Apache 1.x and mod_perl1. I did install GD::Graph using CPAN tool

perl -MCPAN -e shell
cpan> install GD::Graph

I don’t see any graphs. Here is the source page looks like

Is that mean I need to install Apache::GD::Graph?

Please help

Thanks

Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
There’s no place like 127.0.0.1

2

I’m getting the same result here…with the addition that when I go to
the “Tickets by status” tab, I get the following system error:

error: Can’t bind a reference (RT::Queues=HASH(0xb459e1c)) at
/usr/share/perl5/DBIx/SearchBuilder/Handle.pm line 410.
context:
…
406: delete $bhash->{‘value’};
407: $sth->bind_param($bind_idx+1, undef, $bhash );
408: }
409: }
410: unless ( $sth->execute(@bind_values) ) {
411: if ($DEBUG) {
412: die "$self couldn’t execute the query ‘$QueryString’"
413: . $self->dbh->errstr . “\n”;
414:
…

code stack: /usr/share/perl5/DBIx/SearchBuilder/Handle.pm:410
/usr/share/perl5/DBIx/SearchBuilder/Record.pm:899
/usr/share/perl5/DBIx/SearchBuilder/Record.pm:819
/usr/share/perl5/DBIx/SearchBuilder/Record/Cachable.pm:110
/usr/share/request-tracker3/lib/RT/Record.pm:225
/usr/share/request-tracker3/lib/RT/Queue_Overlay.pm:330
/usr/local/share/request-tracker3/html/Statistics/OpenStalled/index.html:118
/usr/share/request-tracker3/html/autohandler:196

I’m running Debian (in spite of recent discussion on the list!) with the
request-tracker3 package on apache2 with mod_perl, and extracted the
tarball into the /usr/local/share/request-tracker3/ (the html and lib
directories). When running like that, RT grabs the ./html/Elements/Tabs
file and displays the tab on the menu, but when I click on the tab it
gives a file not found, and doesn’t appear to notice anything in the
./html/Statistics directory. I copy it over manually into
/usr/share/request-tracker3/html and it seems to work fine, just without
the graphs.

Any ideas on either of these issues?

Joel Johnson

Asif Iqbal wrote:

3

Asif Iqbal wrote:

Hi All

I did follow the instructions on
Request Tracker Wiki page

I expanded the archive on my /opt/rt3/local page. I am running RT-3-10
with Apache 1.x and mod_perl1. I did install GD::Graph using CPAN tool

perl -MCPAN -e shell
cpan> install GD::Graph

I don’t see any graphs. Here is the source page looks like

Is that mean I need to install Apache::GD::Graph?

Anyone else seen this symptom? Where should I look for to debug this
issue?

Please help

Thanks
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
There’s no place like 127.0.0.1

4

Asif Iqbal wrote:

perl -MCPAN -e shell
cpan> install GD::Graph

I don’t see any graphs. Here is the source page looks like

Is that mean I need to install Apache::GD::Graph?

Since at least 0.1.3, Apache::GD::Graph was no longer required.

Anyone else seen this symptom? Where should I look for to debug this
issue?

Do your versions of libgd, GD.pm, GD::Graph and GD::Text::Util match those listed on Request Tracker Wiki?

Michael
Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”

5

Asif Iqbal wrote:

Asif Iqbal wrote:

Hi All

I did follow the instructions on
Request Tracker Wiki page

I expanded the archive on my /opt/rt3/local page. I am running RT-3-10
with Apache 1.x and mod_perl1. I did install GD::Graph using CPAN tool

perl -MCPAN -e shell
cpan> install GD::Graph

I don’t see any graphs. Here is the source page looks like

Is that mean I need to install Apache::GD::Graph?

Anyone else seen this symptom? Where should I look for to debug this
issue?

I had to install RTFM latest release for the STAT page to work. Thanks
to a non-subscriber–Bryan Pennington–who pointed me to that direction

Thanks again for all the help

– Asif Iqbal

6

I installed RTFM latest release and it still does not work, any ideas??

./JonaFrom: “Asif Iqbal” iqbala-rt-users@qwestip.net
To: rt-users@lists.fsck.com
Sent: Wednesday, June 30, 2004 4:26 AM
Subject: Re: [rt-users] No Graph in the Statistics page

Asif Iqbal wrote:

Asif Iqbal wrote:

Hi All

I did follow the instructions on
Request Tracker Wiki page

I expanded the archive on my /opt/rt3/local page. I am running RT-3-10
with Apache 1.x and mod_perl1. I did install GD::Graph using CPAN tool

perl -MCPAN -e shell
cpan> install GD::Graph

I don’t see any graphs. Here is the source page looks like

Is that mean I need to install Apache::GD::Graph?

Anyone else seen this symptom? Where should I look for to debug this
issue?

I had to install RTFM latest release for the STAT page to work. Thanks
to a non-subscriber–Bryan Pennington–who pointed me to that direction

Thanks again for all the help

– Asif Iqbal

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