The scrips and templates all look fine. The outgoing email scrip depends
on the ticket being open, so I changed the "manager-approval"
Create-Ticket template to set “Status: Open” but now the approval
tickets are being created with Nobody as the owner. If I go into the
ticket and try to set the Owner manually only I am in the list of
candidates (I have global SuperUser rights). So, my guess is that I am
the only user who can have open tickets in the ___Approvals queue but I
have no idea why.
Again, the field Disabled = ‘2’ for the ___Approvals queue. I assume any
value other than ‘0’ hides this queue, but what does ‘2’ do?On Mon, 2006-02-20 at 15:46 -0600, Jason Fenner wrote:
Check your scrips and templates. Make sure there is an action
to send out a email.
Bill Gunter wrote:
I’ve configured a queue to create approvals in the default
"___Approvals" queue with this template:
Subject: Approve change management request for
Content: Please review and approve this request.
The approval is created and owned by “manager,” but manager never
receives an email. No record of an email being sent is in the
ticket history. Why aren’t emails being generated? Does it have
something to do with the strange value (“2”) for the "Disabled"
for this queue?
Assistant Director of Information Systems