No e-mail to owner

Hi,

When i make a new e-mail and the owner is another person, he is not
getting an e-mail.
Can i change this so that the owner also gets an e-mail ?

Grtz,
Phil.

Philippe Dhont (Sea-ro) wrote:

Hi,

When i make a new e-mail and the owner is another person, he is not
getting an e-mail.
Mainstream RT doesn’t allow you to set owner from email. I think you use
some extension.

Can i change this so that the owner also gets an e-mail ?
You can setup scrip that Notify Owner on owner change.

THNX!
Very stupid of me…but you know, in a new installation with a new
program it not always very clear… But i see the light now! :slight_smile:
I only have one problem left:
The font is sometimes not very straight under the header…
I mean, in my tickets, you have on top " # subject status
queue …"
And under that you have all the tickets.
Well, the tabs of the tickets are not on the same place as the tabs of
the header:

#				subject			status

queue

1 new test 8min ago
general

Like that…
How can i change it ?

Thnx!

By the way, RT is really great program!
Used other ticket programs (irm, ez-ticket) before but this is much much
much better!

Grtz,
PhilippeFrom: Ruslan U. Zakirov [mailto:Ruslan.Zakirov@miet.ru]
Sent: dinsdag 24 mei 2005 15:28
To: Philippe Dhont (Sea-ro)
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] No e-mail to owner

Philippe Dhont (Sea-ro) wrote:

Hi,

When i make a new e-mail and the owner is another person, he is not
getting an e-mail.
Mainstream RT doesn’t allow you to set owner from email. I think you use
some extension.

Can i change this so that the owner also gets an e-mail ?
You can setup scrip that Notify Owner on owner change.

Grtz,
Phil.



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