No e-mail line in history

RT Users
1

Hi,

New installation, everything works but when i make a ticket i have NO
e-mail line in the history of that ticket, e-mail works fine, i get the
ticket e-mail.
Can i enable it somewhere ??
My user has all priveleges…

Grtz,
Philippe

2

Philippe Dhont (Sea-ro) wrote:

Hi,

New installation, everything works but when i make a ticket i have NO
e-mail line in the history of that ticket, e-mail works fine, i get the
ticket e-mail.

Can i enable it somewhere ??
See $RecordOutgoingEmail in RT_Config.pm, if you want track outgoing emails.

My user has all priveleges…
And ‘ShowOutgoingEmail’ right?