No Delete option on 3.8.8

martinmoore · January 9, 2012, 3:01pm

I’ve got a new 3.8.8 installation running, but don’t have the ‘Delete’
option. This was available on 3.8.4 in the Ticket list as well as when
viewing a ticket. I get a lot of spam that I don’t want to ‘Resolve’ - has
‘Delete’ been removed, or is there a config option that I can’t find?

Ta,

Martin.
View this message in context: http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33107653.html

Thomas_Sibley · January 9, 2012, 3:06pm

I’ve got a new 3.8.8 installation running, but don’t have the ‘Delete’
option. This was available on 3.8.4 in the Ticket list as well as when
viewing a ticket. I get a lot of spam that I don’t want to ‘Resolve’ - has
‘Delete’ been removed, or is there a config option that I can’t find?

You probably didn’t grant the DeleteTicket right.

Thomas

Thomas_Sibley · January 9, 2012, 3:59pm

Please keep replies on the list.On 01/09/2012 10:24 AM, Martin Moore wrote:

I ‘think’ I have - where is it done?

On any of the appropriate rights pages. It depends if you want to grant
it on a global level or a per-queue level, and to a role group and/or
custom groups.

Thomas

martinmoore · January 9, 2012, 5:03pm

Sorry Thomas - I thought emails went to the list

I’ve set all users/roles to have all rights (it’s a small sytem, so OK to do
this) and still no delete.

Martin.

martinmoore wrote:

I’ve got a new 3.8.8 installation running, but don’t have the ‘Delete’
option. This was available on 3.8.4 in the Ticket list as well as when
viewing a ticket. I get a lot of spam that I don’t want to ‘Resolve’ - has
‘Delete’ been removed, or is there a config option that I can’t find?

Ta,

Martin.

View this message in context: http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33107779.html

martinmoore · January 11, 2012, 9:40am

Still no delete, not even when logged in as root. My list of spam is growing

martinmoore wrote:

Sorry Thomas - I thought emails went to the list

I’ve set all users/roles to have all rights (it’s a small sytem, so OK to
do this) and still no delete.

Martin.

martinmoore wrote:

I’ve got a new 3.8.8 installation running, but don’t have the ‘Delete’
option. This was available on 3.8.4 in the Ticket list as well as when
viewing a ticket. I get a lot of spam that I don’t want to ‘Resolve’ -
has ‘Delete’ been removed, or is there a config option that I can’t find?

Ta,

Martin.

View this message in context: http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33119789.html

Thomas_Sibley · January 11, 2012, 2:25pm

Still no delete, not even when logged in as root. My list of spam is growing

martinmoore wrote:

Sorry Thomas - I thought emails went to the list

I’ve set all users/roles to have all rights (it’s a small sytem, so OK to
do this) and still no delete.

Granting every right to every user/role is a horrible idea.

If you don’t see delete, then you probably have a customization of some
sort.

Why don’t you take a screenshot to show folks where you expect to find
delete that you’re not finding it?

Thomas

martinmoore · January 11, 2012, 3:26pm

Granting every right to every user/role is a horrible idea.
True - ish! I’m really the only user, so not a big deal. When it’s working
I’ll set it up more sensibly.

If you don’t see delete, then you probably have a customization of some
sort.
Possible but unlikely as it was a fresh install on a new server.

I have found that if I take the unowned tickets and go to ‘My Day’ I can set
the status to ‘Deleted’. A bit of a long winded way though.

Anyway, some pics:

http://old.nabble.com/file/p33121774/rtdel1.jpg

http://old.nabble.com/file/p33121774/rtdel2.jpg

Thomas Sibley wrote:

Still no delete, not even when logged in as root. My list of spam is
growing

martinmoore wrote:

Sorry Thomas - I thought emails went to the list

I’ve set all users/roles to have all rights (it’s a small sytem, so OK
to
do this) and still no delete.

Granting every right to every user/role is a horrible idea.

If you don’t see delete, then you probably have a customization of some
sort.

Why don’t you take a screenshot to show folks where you expect to find
delete that you’re not finding it?

Thomas

RT Training Sessions (http://bestpractical.com/services/training.html)

Boston March 5 & 6, 2012

View this message in context: http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33121774.html

Raphael_MOUNEYRES · January 11, 2012, 4:37pm

Hello,

on 3.8.8 you can set Delete status by going into “The Basics” page and
change status to deleted.
well this is still a long process if you have a lot to change.

what i would do is create a custom search called “10 newest unowed tickets
with delete” to add the “Delete” button you’re missing, and put it on your
“RT at a glance view” instead of the standard “10 newest unowed tickets”

Raphaï¿½l

martinmoore martinm@it-helps.co.uk
Envoyï¿½ par : rt-users-bounces@lists.bestpractical.com
11/01/2012 16:26

A
rt-users@lists.bestpractical.com
cc

Objet
Re: [rt-users] No Delete option on 3.8.8

Granting every right to every user/role is a horrible idea.
True - ish! I’m really the only user, so not a big deal. When it’s working
I’ll set it up more sensibly.

If you don’t see delete, then you probably have a customization of some
sort.
Possible but unlikely as it was a fresh install on a new server.

I have found that if I take the unowned tickets and go to ‘My Day’ I can
set
the status to ‘Deleted’. A bit of a long winded way though.

Anyway, some pics:

http://old.nabble.com/file/p33121774/rtdel1.jpg

http://old.nabble.com/file/p33121774/rtdel2.jpg

Thomas Sibley wrote:

Still no delete, not even when logged in as root. My list of spam is
growing

martinmoore wrote:

Sorry Thomas - I thought emails went to the list

I’ve set all users/roles to have all rights (it’s a small sytem, so OK
to
do this) and still no delete.

Granting every right to every user/role is a horrible idea.

If you don’t see delete, then you probably have a customization of some
sort.

Why don’t you take a screenshot to show folks where you expect to find
delete that you’re not finding it?

Thomas

RT Training Sessions (http://bestpractical.com/services/training.html)

Boston March 5 & 6, 2012

View this message in context:
http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33121774.html

RT Training Sessions (http://bestpractical.com/services/training.html)

Boston March 5 & 6, 2012

" Ce courriel et les documents qui lui sont joints peuvent contenir des
informations confidentielles ou ayant un caractï¿½re privï¿½. S’ils ne vous sont
pas destinï¿½s, nous vous signalons qu’il est strictement interdit de les
divulguer, de les reproduire ou d’en utiliser de quelque maniï¿½re que ce
soit le contenu. Si ce message vous a ï¿½tï¿½ transmis par erreur, merci d’en
informer l’expï¿½diteur et de supprimer immï¿½diatement de votre systï¿½me
informatique ce courriel ainsi que tous les documents qui y sont attachï¿½s."

" This e-mail and any attached documents may contain confidential or
proprietary information. If you are not the intended recipient, you are
notified that any dissemination, copying of this e-mail and any attachments
thereto or use of their contents by any means whatsoever is strictly
prohibited. If you have received this e-mail in error, please advise the
sender immediately and delete this e-mail and all attached documents
from your computer system."

martinmoore · January 11, 2012, 4:52pm

Thanks - but I can’t find how to create a custom search. I can find ‘search
preferences’ but there’s no delete in that either.

Raphaël MOUNEYRES wrote:

Hello,

on 3.8.8 you can set Delete status by going into “The Basics” page and
change status to deleted.
well this is still a long process if you have a lot to change.

what i would do is create a custom search called “10 newest unowed tickets
with delete” to add the “Delete” button you’re missing, and put it on your
“RT at a glance view” instead of the standard “10 newest unowed tickets”

Raphaël

martinmoore martinm@it-helps.co.uk
Envoyé par : rt-users-bounces@lists.bestpractical.com
11/01/2012 16:26

A
rt-users@lists.bestpractical.com
cc

Objet
Re: [rt-users] No Delete option on 3.8.8

Granting every right to every user/role is a horrible idea.
True - ish! I’m really the only user, so not a big deal. When it’s working
I’ll set it up more sensibly.

If you don’t see delete, then you probably have a customization of some
sort.
Possible but unlikely as it was a fresh install on a new server.

I have found that if I take the unowned tickets and go to ‘My Day’ I can
set
the status to ‘Deleted’. A bit of a long winded way though.

Anyway, some pics:

http://old.nabble.com/file/p33121774/rtdel1.jpg

http://old.nabble.com/file/p33121774/rtdel2.jpg

Thomas Sibley wrote:

Still no delete, not even when logged in as root. My list of spam is
growing

martinmoore wrote:

Sorry Thomas - I thought emails went to the list

I’ve set all users/roles to have all rights (it’s a small sytem, so OK
to
do this) and still no delete.

Granting every right to every user/role is a horrible idea.

If you don’t see delete, then you probably have a customization of some
sort.

Why don’t you take a screenshot to show folks where you expect to find
delete that you’re not finding it?

Thomas

RT Training Sessions (http://bestpractical.com/services/training.html)

Boston March 5 & 6, 2012

–
View this message in context:
http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33121774.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

RT Training Sessions (http://bestpractical.com/services/training.html)

Boston March 5 & 6, 2012

" Ce courriel et les documents qui lui sont joints peuvent contenir des
informations confidentielles ou ayant un caractère privé. S’ils ne vous
sont
pas destinés, nous vous signalons qu’il est strictement interdit de les
divulguer, de les reproduire ou d’en utiliser de quelque manière que ce
soit le contenu. Si ce message vous a été transmis par erreur, merci d’en
informer l’expéditeur et de supprimer immédiatement de votre système
informatique ce courriel ainsi que tous les documents qui y sont
attachés."
                           ******
" This e-mail and any attached documents may contain confidential or
proprietary information. If you are not the intended recipient, you are
notified that any dissemination, copying of this e-mail and any
attachments
thereto or use of their contents by any means whatsoever is strictly
prohibited. If you have received this e-mail in error, please advise the
sender immediately and delete this e-mail and all attached documents
from your computer system."

RT Training Sessions (http://bestpractical.com/services/training.html)

Boston March 5 & 6, 2012

View this message in context: http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33122419.html

Kevin_Falcone · January 11, 2012, 9:37pm

Granting every right to every user/role is a horrible idea.
True - ish! I’m really the only user, so not a big deal. When it’s working
I’ll set it up more sensibly.

If you don’t see delete, then you probably have a customization of some
sort.
Possible but unlikely as it was a fresh install on a new server.

I have found that if I take the unowned tickets and go to ‘My Day’ I can set
the status to ‘Deleted’. A bit of a long winded way though.

Anyway, some pics:

http://old.nabble.com/file/p33121774/rtdel1.jpg

http://old.nabble.com/file/p33121774/rtdel2.jpg

You appear to want to RT-Extension-QuickDelete extension.
I assume you had it installed in 3.8.4 and lost it in the upgrade.

-kevin

martinmoore · January 12, 2012, 11:44am

I’ve installed RT-Extension-QuickDelete, added it to RT_SiteConfig.pm and
restarted Apache, but it doesn’t appear. Do I need to do anything else? If
not, where’s it hiding

Kevin Falcone-2 wrote:

You appear to want to RT-Extension-QuickDelete extension.
I assume you had it installed in 3.8.4 and lost it in the upgrade.

-kevin

RT Training Sessions (http://bestpractical.com/services/training.html)

Boston March 5 & 6, 2012

View this message in context: http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33127240.html

Raphael_MOUNEYRES · January 12, 2012, 1:43pm

you probably need to clear mason cache before restarting apache

rm -rf /opt/rt3/var/mason_data/obj

Raphaï¿½l MOUNEYRES

martinmoore martinm@it-helps.co.uk
Envoyï¿½ par : rt-users-bounces@lists.bestpractical.com
12/01/2012 12:45

A
rt-users@lists.bestpractical.com
cc

Objet
Re: [rt-users] No Delete option on 3.8.8

I’ve installed RT-Extension-QuickDelete, added it to RT_SiteConfig.pm and
restarted Apache, but it doesn’t appear. Do I need to do anything else? If
not, where’s it hiding

Kevin Falcone-2 wrote:

You appear to want to RT-Extension-QuickDelete extension.
I assume you had it installed in 3.8.4 and lost it in the upgrade.

-kevin

RT Training Sessions (http://bestpractical.com/services/training.html)

Boston ï¿½ March 5 & 6, 2012

View this message in context:
http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33127240.html

RT Training Sessions (http://bestpractical.com/services/training.html)

Boston March 5 & 6, 2012

" Ce courriel et les documents qui lui sont joints peuvent contenir des
informations confidentielles ou ayant un caractï¿½re privï¿½. S’ils ne vous sont
pas destinï¿½s, nous vous signalons qu’il est strictement interdit de les
divulguer, de les reproduire ou d’en utiliser de quelque maniï¿½re que ce
soit le contenu. Si ce message vous a ï¿½tï¿½ transmis par erreur, merci d’en
informer l’expï¿½diteur et de supprimer immï¿½diatement de votre systï¿½me
informatique ce courriel ainsi que tous les documents qui y sont attachï¿½s."

" This e-mail and any attached documents may contain confidential or
proprietary information. If you are not the intended recipient, you are
notified that any dissemination, copying of this e-mail and any attachments
thereto or use of their contents by any means whatsoever is strictly
prohibited. If you have received this e-mail in error, please advise the
sender immediately and delete this e-mail and all attached documents
from your computer system."

martinmoore · January 12, 2012, 2:26pm

I didn’t have that dir for mason, so did

rm -rf /var/cache/request-tracker3.8/mason_data/obj

which appears to be the directory on my server.

Now restarting apache2 gives the following, which is hopefully a simple path
issue, but not to me:

[error] Can’t locate Extension/QuickDelete.pm in @INC (@INC contains:
/usr/local/share/request-tracker3.8/lib /usr/share/request-tracker3.8/lib
/etc/perl /usr/local/lib/perl/5.10.1 /usr/local/share/perl/5.10.1
/usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10
/usr/local/lib/site_perl . /etc/apache2) at
/usr/share/request-tracker3.8/lib/RT.pm line 670.\nCompilation failed in
require at (eval 5) line 1.\n

Raphaël MOUNEYRES wrote:

you probably need to clear mason cache before restarting apache

rm -rf /opt/rt3/var/mason_data/obj

Raphaël MOUNEYRES

martinmoore martinm@it-helps.co.uk
Envoyé par : rt-users-bounces@lists.bestpractical.com
12/01/2012 12:45

A
rt-users@lists.bestpractical.com
cc

Objet
Re: [rt-users] No Delete option on 3.8.8

I’ve installed RT-Extension-QuickDelete, added it to RT_SiteConfig.pm and
restarted Apache, but it doesn’t appear. Do I need to do anything else? If
not, where’s it hiding

Kevin Falcone-2 wrote:

You appear to want to RT-Extension-QuickDelete extension.
I assume you had it installed in 3.8.4 and lost it in the upgrade.

-kevin

RT Training Sessions (http://bestpractical.com/services/training.html)

Boston March 5 & 6, 2012

–
View this message in context:
http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33127240.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

RT Training Sessions (http://bestpractical.com/services/training.html)

Boston March 5 & 6, 2012

" Ce courriel et les documents qui lui sont joints peuvent contenir des
informations confidentielles ou ayant un caractère privé. S’ils ne vous
sont
pas destinés, nous vous signalons qu’il est strictement interdit de les
divulguer, de les reproduire ou d’en utiliser de quelque manière que ce
soit le contenu. Si ce message vous a été transmis par erreur, merci d’en
informer l’expéditeur et de supprimer immédiatement de votre système
informatique ce courriel ainsi que tous les documents qui y sont
attachés."
                           ******
" This e-mail and any attached documents may contain confidential or
proprietary information. If you are not the intended recipient, you are
notified that any dissemination, copying of this e-mail and any
attachments
thereto or use of their contents by any means whatsoever is strictly
prohibited. If you have received this e-mail in error, please advise the
sender immediately and delete this e-mail and all attached documents
from your computer system."

RT Training Sessions (http://bestpractical.com/services/training.html)

Boston March 5 & 6, 2012

View this message in context: http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33128088.html

Kevin_Falcone · January 12, 2012, 3:49pm

I didn’t have that dir for mason, so did

rm -rf /var/cache/request-tracker3.8/mason_data/obj

which appears to be the directory on my server.

Now restarting apache2 gives the following, which is hopefully a simple path
issue, but not to me:

[error] Can’t locate Extension/QuickDelete.pm in @INC (@INC contains:

The extension is named RT::Extension::QuickDelete, not
Extension::QuickDelete.

It doesn’t appear that you’ve followed the instructions from the README.

martinmoore · January 12, 2012, 4:42pm

Great - thanks Kevin.

I now have ‘delete’ from within the ticket view. Is it possible to have it
in the list view to allow deletion of spam without opening the ticket?

Kevin Falcone-2 wrote:

I didn’t have that dir for mason, so did

rm -rf /var/cache/request-tracker3.8/mason_data/obj

which appears to be the directory on my server.

Now restarting apache2 gives the following, which is hopefully a simple
path
issue, but not to me:

[error] Can’t locate Extension/QuickDelete.pm in @INC (@INC contains:

The extension is named RT::Extension::QuickDelete, not
Extension::QuickDelete.

It doesn’t appear that you’ve followed the instructions from the README.
/usr/local/share/request-tracker3.8/lib /usr/share/request-tracker3.8/lib
/etc/perl /usr/local/lib/perl/5.10.1 /usr/local/share/perl/5.10.1
/usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10
/usr/local/lib/site_perl . /etc/apache2) at
/usr/share/request-tracker3.8/lib/RT.pm line 670.\nCompilation failed in
require at (eval 5) line 1.\n

Raphaël MOUNEYRES wrote:

you probably need to clear mason cache before restarting apache

rm -rf /opt/rt3/var/mason_data/obj

Raphaël MOUNEYRES

martinmoore martinm@it-helps.co.uk
Envoyé par : rt-users-bounces@lists.bestpractical.com
12/01/2012 12:45

A
rt-users@lists.bestpractical.com
cc

Objet
Re: [rt-users] No Delete option on 3.8.8

I’ve installed RT-Extension-QuickDelete, added it to RT_SiteConfig.pm
and
restarted Apache, but it doesn’t appear. Do I need to do anything else?
If
not, where’s it hiding

Kevin Falcone-2 wrote:

You appear to want to RT-Extension-QuickDelete extension.
I assume you had it installed in 3.8.4 and lost it in the upgrade.

-kevin

RT Training Sessions (http://bestpractical.com/services/training.html)

Boston March 5 & 6, 2012

–
View this message in context:

http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33127240.html
Sent from the Request Tracker - User mailing list archive at
Nabble.com.

RT Training Sessions (http://bestpractical.com/services/training.html)

Boston March 5 & 6, 2012

" Ce courriel et les documents qui lui sont joints peuvent contenir des
informations confidentielles ou ayant un caractère privé. S’ils ne vous
sont
pas destinés, nous vous signalons qu’il est strictement interdit de les
divulguer, de les reproduire ou d’en utiliser de quelque manière que ce
soit le contenu. Si ce message vous a été transmis par erreur, merci
d’en
informer l’expéditeur et de supprimer immédiatement de votre système
informatique ce courriel ainsi que tous les documents qui y sont
attachés."
                           ******
" This e-mail and any attached documents may contain confidential or
proprietary information. If you are not the intended recipient, you are
notified that any dissemination, copying of this e-mail and any
attachments
thereto or use of their contents by any means whatsoever is strictly
prohibited. If you have received this e-mail in error, please advise
the
sender immediately and delete this e-mail and all attached documents
from your computer system."

RT Training Sessions (http://bestpractical.com/services/training.html)

Boston March 5 & 6, 2012
–
View this message in context:
http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33128088.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

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Boston March 5 & 6, 2012
RT Training Sessions (http://bestpractical.com/services/training.html)

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View this message in context: http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33128980.html

Kevin_Falcone · January 12, 2012, 5:37pm

Great - thanks Kevin.

I now have ‘delete’ from within the ticket view. Is it possible to have it
in the list view to allow deletion of spam without opening the ticket?

Yes, the README explains how to modify your default search format.

-kevin

martinmoore · January 12, 2012, 7:23pm

Hmm - added to site config as per the readme, rm mason/obj restarted apache.

It seems to have loaded, but I can’t find it anywhere in the setup:

DefaultSearchResultFormat
’ /rt/Ticket/Display.html?id=id id /TITLE:#‘, ’
/rt/Ticket/Display.html?id=id Subject /TITLE:Subject’, Status,
QueueName, OwnerName, Priority, QuickDelete, ‘NEWLINE’, ‘’,
‘Requestors’, ‘CreatedRelative’,
‘ToldRelative’, ‘LastUpdatedRelative’,
‘TimeLeft’
site config

Kevin Falcone-2 wrote:

Great - thanks Kevin.

I now have ‘delete’ from within the ticket view. Is it possible to have
it
in the list view to allow deletion of spam without opening the ticket?

Yes, the README explains how to modify your default search format.

-kevin

Kevin Falcone-2 wrote:

I didn’t have that dir for mason, so did

rm -rf /var/cache/request-tracker3.8/mason_data/obj

which appears to be the directory on my server.

Now restarting apache2 gives the following, which is hopefully a
simple
path
issue, but not to me:

[error] Can’t locate Extension/QuickDelete.pm in @INC (@INC contains:

The extension is named RT::Extension::QuickDelete, not
Extension::QuickDelete.

It doesn’t appear that you’ve followed the instructions from the
README.

/usr/local/share/request-tracker3.8/lib
/usr/share/request-tracker3.8/lib
/etc/perl /usr/local/lib/perl/5.10.1 /usr/local/share/perl/5.10.1
/usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10
/usr/share/perl/5.10
/usr/local/lib/site_perl . /etc/apache2) at
/usr/share/request-tracker3.8/lib/RT.pm line 670.\nCompilation failed
in
require at (eval 5) line 1.\n

Raphaël MOUNEYRES wrote:

you probably need to clear mason cache before restarting apache

rm -rf /opt/rt3/var/mason_data/obj

Raphaël MOUNEYRES

martinmoore martinm@it-helps.co.uk
Envoyé par : rt-users-bounces@lists.bestpractical.com
12/01/2012 12:45

A
rt-users@lists.bestpractical.com
cc

Objet
Re: [rt-users] No Delete option on 3.8.8

I’ve installed RT-Extension-QuickDelete, added it to
RT_SiteConfig.pm
and
restarted Apache, but it doesn’t appear. Do I need to do anything
else?
If
not, where’s it hiding

Kevin Falcone-2 wrote:

You appear to want to RT-Extension-QuickDelete extension.
I assume you had it installed in 3.8.4 and lost it in the upgrade.

-kevin

RT Training Sessions
(http://bestpractical.com/services/training.html)

Boston March 5 & 6, 2012

–
View this message in context:

http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33127240.html
Sent from the Request Tracker - User mailing list archive at
Nabble.com.

RT Training Sessions
(http://bestpractical.com/services/training.html)

Boston March 5 & 6, 2012

" Ce courriel et les documents qui lui sont joints peuvent contenir
des
informations confidentielles ou ayant un caractère privé. S’ils ne
vous
sont
pas destinés, nous vous signalons qu’il est strictement interdit de
les
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Kevin_Falcone · January 12, 2012, 8:57pm

Hmm - added to site config as per the readme, rm mason/obj restarted apache.
It seems to have loaded, but I can’t find it anywhere in the setup:

Where are you looking?
Click on Tickets and do a new search for id < 10000

If you want it on existing searches you will need to add QuickDelete
to your formats.

-kevin

martinmoore · January 13, 2012, 9:26am

OK, that’s successful, thanks.

If you want it on existing searches you will need to add QuickDelete
to your formats.

I could do with it in the ‘10 newest unowned tickets’ view - how do I add to
that?

Cheers.

Kevin Falcone-2 wrote:

Hmm - added to site config as per the readme, rm mason/obj restarted
apache.
It seems to have loaded, but I can’t find it anywhere in the setup:

Where are you looking?
Click on Tickets and do a new search for id < 10000

If you want it on existing searches you will need to add QuickDelete
to your formats.

-kevin

DefaultSearchResultFormat
’ /rt/Ticket/Display.html?id=id id /TITLE:#‘, ’
/rt/Ticket/Display.html?id=id Subject /TITLE:Subject’, Status,
QueueName, OwnerName, Priority, QuickDelete, ‘NEWLINE’, ‘’,
‘Requestors’, ‘CreatedRelative’,
‘ToldRelative’,
‘LastUpdatedRelative’,
‘TimeLeft’
site config

Kevin Falcone-2 wrote:

Great - thanks Kevin.

I now have ‘delete’ from within the ticket view. Is it possible to
have
it
in the list view to allow deletion of spam without opening the ticket?

Yes, the README explains how to modify your default search format.

-kevin

Kevin Falcone-2 wrote:

I didn’t have that dir for mason, so did

rm -rf /var/cache/request-tracker3.8/mason_data/obj

which appears to be the directory on my server.

Now restarting apache2 gives the following, which is hopefully a
simple
path
issue, but not to me:

[error] Can’t locate Extension/QuickDelete.pm in @INC (@INC
contains:

The extension is named RT::Extension::QuickDelete, not
Extension::QuickDelete.

It doesn’t appear that you’ve followed the instructions from the
README.

/usr/local/share/request-tracker3.8/lib
/usr/share/request-tracker3.8/lib
/etc/perl /usr/local/lib/perl/5.10.1 /usr/local/share/perl/5.10.1
/usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10
/usr/share/perl/5.10
/usr/local/lib/site_perl . /etc/apache2) at
/usr/share/request-tracker3.8/lib/RT.pm line 670.\nCompilation
failed
in
require at (eval 5) line 1.\n

Raphaël MOUNEYRES wrote:

you probably need to clear mason cache before restarting apache

rm -rf /opt/rt3/var/mason_data/obj

Raphaël MOUNEYRES

martinmoore martinm@it-helps.co.uk
Envoyé par : rt-users-bounces@lists.bestpractical.com
12/01/2012 12:45

A
rt-users@lists.bestpractical.com
cc

Objet
Re: [rt-users] No Delete option on 3.8.8

I’ve installed RT-Extension-QuickDelete, added it to
RT_SiteConfig.pm
and
restarted Apache, but it doesn’t appear. Do I need to do anything
else?
If
not, where’s it hiding

Kevin Falcone-2 wrote:

You appear to want to RT-Extension-QuickDelete extension.
I assume you had it installed in 3.8.4 and lost it in the
upgrade.

-kevin

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Kevin_Falcone · January 13, 2012, 4:48pm

OK, that’s successful, thanks.

If you want it on existing searches you will need to add QuickDelete
to your formats.

I could do with it in the ‘10 newest unowned tickets’ view - how do I add to
that?

Click the Edit button as a SuperUser and modify the saved search.

-kevin