No content editing for articles?

RT Users
1

Hello List,

We have setup RT4.0.2 on a debian host from source, against Pg 8.0.4, with
apache2/mod_perl2 over SSL with kerberos auth in apache.

RTFM seems to be included out of the box with the setup. but the content
section, when trying to modify an article, doesn’t have any UI elements to
edit the content.

Is there some javascript that should be taking care of updating the form
to have the rich text UI?
There are references to javascript – /NoAuth/RichText/ckeditor.js –
which doesn’t seem to exist on the filesystem, but my access log shows
that it’s getting accessed properly – “GET /NoAuth/RichText/ckeditor.js
HTTP/1.1” 200 – in my ssl_access.

I haven’t seen anything specific in the /docs or the RT_Config.pm that
references that. There doesn’t seem to be anything related to that in the
RT logs (they mostly have stuff about my ldapimport finding a bunch of
empty groups).

I expect that it’s missing a text area that would be replaced by jQuery
once the page is loaded.

The chunk of the page that has that part looks like this (see below). Note
that the Content part is pretty short…

===8<—

Basics
Name
Summary
Class Setup Documentation

Content

Links
Enter articles, tickets, or other URLs related to this article. Type a: before article numbers and t: before ticket numbers. Separate multiple entries with spaces.
Refers to:
Referred to by:

Topics
Topics


—>8===

Thanks,
Jok

| Joachim Thuau | Linux Systems Administrator / SpaceX |
| Cell: 310-890-7937 | Office: 310-363-6153 |

2

Hello List,

We have setup RT4.0.2 on a debian host from source, against Pg 8.0.4, with
apache2/mod_perl2 over SSL with kerberos auth in apache.

RTFM seems to be included out of the box with the setup. but the content
section, when trying to modify an article, doesn’t have any UI elements to
edit the content.

Is there some javascript that should be taking care of updating the form
to have the rich text UI?
There are references to javascript – /NoAuth/RichText/ckeditor.js –
which doesn’t seem to exist on the filesystem, but my access log shows
that it’s getting accessed properly – “GET /NoAuth/RichText/ckeditor.js
HTTP/1.1” 200 – in my ssl_access.

I haven’t seen anything specific in the /docs or the RT_Config.pm that
references that. There doesn’t seem to be anything related to that in the
RT logs (they mostly have stuff about my ldapimport finding a bunch of
empty groups).

You missed docs/customizing/articles_introduction.pod

It covers exactly the case you’re discussing

-kevin

3

Hello List,
We have setup RT4.0.2 on a debian host from source, against Pg 8.0.4,
with
apache2/mod_perl2 over SSL with kerberos auth in apache.
RTFM seems to be included out of the box with the setup. but the content
section, when trying to modify an article, doesn’t have any UI elements
to
edit the content.
Is there some javascript that should be taking care of updating the form
to have the rich text UI?
There are references to javascript – /NoAuth/RichText/ckeditor.js –
which doesn’t seem to exist on the filesystem, but my access log shows
that it’s getting accessed properly – “GET /NoAuth/RichText/ckeditor.js
HTTP/1.1” 200 – in my ssl_access.
I haven’t seen anything specific in the /docs or the RT_Config.pm that
references that. There doesn’t seem to be anything related to that in the
RT logs (they mostly have stuff about my ldapimport finding a bunch of
empty groups).

You missed docs/customizing/articles_introduction.pod

It covers exactly the case you’re discussing

I have read that last week, and looked at it again this morning.

I have successfully created an article last week. But I can’t update
content. Shouldn’t there be some sort of textfield for me to put the
article content into?
(that was my problem).

I do have a class (setup docs) and an article (setup machine). I can add
links (ticket,etc), assign it to some topics, edit name, summary and
change the class, but not “content”.

Look again at the HTML code below. The “content” part of the form is
missing something…

Thanks
Jok

| Joachim Thuau | Linux Systems Administrator / SpaceX |
| Cell: 310-890-7937 | Office: 310-363-6153 |

4

You missed docs/customizing/articles_introduction.pod

It covers exactly the case you’re discussing

I have read that last week, and looked at it again this morning.

I have successfully created an article last week. But I can’t update
content. Shouldn’t there be some sort of textfield for me to put the
article content into?
(that was my problem).

From the doc Kevin mentioned:

=head2 Custom Fields

Articles don’t have a single “body” section for each
article. Everything is a custom field (except for name, summary and
some other basic metadata). So, you need to create some custom
fields to hold the Article body and other data. These Custom Fields
should have “Applies To” be “RTFM Articles”.

Once you’ve created your custom fields, go into your classes and click
on “Custom Fields” and add the Custom Fields you want to each class.
Alternatively, use the Applies To link from each Custom Field.

Thomas

5

add the Custom Fields you want to each class.

This was the step I missedŠ

Thanks,
Jok

| Joachim Thuau | Linux Systems Administrator / SpaceX |
| Cell: 310-890-7937 | Office: 310-363-6153 |