No checkboxes with RTIR

RTIR
1

Hi,

I’ve just tried to upgrade our existing RT 3.0.12 with RTIR 1.0.6rc3 to
RT 3.2.2 and RTIR 1.1.3. While RT is working great as far as I can see
RTIR has one problem making it almost unusable … in listings where you
have to select something with a checkbox (e.g. select tickets in ‘Bulk
Reject’ or select the incident when linking incident reports) there is
no checkbox. I had a look at the HTML code and there is indeed no code
for a checkbox, so it is not a browser error.

I’m using Debian with Apache2, mod_perl2 from testing and RT from
unstable. RTIR has been installed by myself.

Any ideas?

Bernhard

2

Bernhard Schmidt wrote:

Hi,

I’ve just tried to upgrade our existing RT 3.0.12 with RTIR 1.0.6rc3 to
RT 3.2.2 and RTIR 1.1.3. While RT is working great as far as I can see
RTIR has one problem making it almost unusable … in listings where you
have to select something with a checkbox (e.g. select tickets in ‘Bulk
Reject’ or select the incident when linking incident reports) there is
no checkbox. I had a look at the HTML code and there is indeed no code
for a checkbox, so it is not a browser error.

It is most likely the same issue I described earlier this week on the
list. RT 3.2 makes use of different filters to display search results.
Filters for RTIR are defined in RTIR_Config.pm, which is not updated
when you upgrade. You need to find this file in your RTIR tarball and
copy appropriate lines manually.

Regards,
Przemek

3

Hi,

I’ve just tried to upgrade our existing RT 3.0.12 with RTIR 1.0.6rc3 to
RT 3.2.2 and RTIR 1.1.3. While RT is working great as far as I can see
RTIR has one problem making it almost unusable … in listings where you
have to select something with a checkbox (e.g. select tickets in ‘Bulk
Reject’ or select the incident when linking incident reports) there is
no checkbox. I had a look at the HTML code and there is indeed no code
for a checkbox, so it is not a browser error.

I’m using Debian with Apache2, mod_perl2 from testing and RT from
unstable. RTIR has been installed by myself.

It’s worth mentioning that if you upgrade RT 3.2 over RT 3.0, you might
need to clean out all of mason’s cache files to get everything working
correctly.

4

Hi Przemek,

It is most likely the same issue I described earlier this week on the
list. RT 3.2 makes use of different filters to display search results.
Filters for RTIR are defined in RTIR_Config.pm, which is not updated
when you upgrade. You need to find this file in your RTIR tarball and
copy appropriate lines manually.

Oh well … thanks, apparently I was already sleeping.

Now it is working.

Bernhard