No Callbacks Showing on RT 3.4.2

RT Users
1

I feel embarrassed to ask this, but I just did a fresh RT 3.4.2
install on a RHEL 4 machine and put my customizations in place, and
I’m getting my modified Mason components & Perl overlays, but not my
Callbacks. I can’t figure out why the callbacks are not showing up.

My callbacks are under the path:

$RT_HOME/local/html/Callbacks/mit

All files & directories under there are owned by root:root and
permissions are 755 for dirs, 644 for files. These are the same
permissions as for the other mason pieces under local/html, so I’m
fairly sure it’s not a permissions issue.

I originally installed Mason 1.35 and saw Mason/Resolver/File.pm
errors in the RT log - I guessed that his was causing the problem, so
I downloaded Mason 1.29_02 and installed that. I removed the mason
cache, stopped & started Apache and the error messages have gone, but
still no callbacks.

The pieces are:

RT 3.4.2
Perl v5.8.5 under linux
Apache v1.27;
HTML::Mason v1.29_02
mod_perl v1.30
mysql

Thanks for any assistance,

Steve

Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Technology (IS&T)

2

I feel embarrassed to ask this, but I just did a fresh RT 3.4.2
install on a RHEL 4 machine and put my customizations in place, and
I’m getting my modified Mason components & Perl overlays, but not
my Callbacks. I can’t figure out why the callbacks are not showing up.

My callbacks are under the path:

$RT_HOME/local/html/Callbacks/mit

All files & directories under there are owned by root:root and
permissions are 755 for dirs, 644 for files. These are the same
permissions as for the other mason pieces under local/html, so I’m
fairly sure it’s not a permissions issue.

I originally installed Mason 1.35 and saw Mason/Resolver/File.pm
errors in the RT log - I guessed that his was causing the problem,
so I downloaded Mason 1.29_02 and installed that. I removed the
mason cache, stopped & started Apache and the error messages have
gone, but still no callbacks.

Somewhere around there, for both that ancient RT and ancient Mason,
there were changes to Mason’s internals that broke Callbacks.
Updating mason and the Elements/Callback should improve things.

PGP.sig (186 Bytes)

3

At Wednesday 5/30/2007 01:18 PM, Jesse Vincent wrote:

Somewhere around there, for both that ancient RT and ancient Mason,
there were changes to Mason’s internals that broke Callbacks.
Updating mason and the Elements/Callback should improve things.

Yes, that was it, thanks. I didn’t go quite far enough back with
Mason - v 1.28 fixed the problem.

Thanks,
Steve