Hi,
We recently began experiencing a strange issue, if an external user
replies to a ticket and he is not the requester, a watcher or associated
with the ticket in anyway he should get a permission denied bounce
message because we only allow replyToTicket from the Requester.
However recently the user is not getting this bounce message the content
is not added to the the ticket and the users does not know it has
bounced so it is like the email simply disappears.
I have included the rt debug output from when this mail arrives
[Thu Aug 23 10:02:14 2007] [debug]: Converting ‘WINDOWS-1252’ to ‘utf-8’
for text/plain - RE: [foreshore.net #85556] [Comment] Test - do not
delete (/usr/local/rt3/lib/RT/I18N.pm:221)
[Thu Aug 23 10:02:14 2007] [debug]: Found a ticket ID. It’s 85556
(/usr/local/rt3/lib/RT/Interface/Email.pm:477)
[Thu Aug 23 10:02:14 2007] [debug]: RT::User::CanonicalizeEmailAddress :
called with “dave.wells@jerseymail.co.uk” by RT::CurrentUser
/usr/local/rt3/lib/RT/CurrentUser.pm 218
(/usr/local/rt3/local/lib/RT/User_Local.pm:326)
[Thu Aug 23 10:02:14 2007] [debug]: RT::User::LookupExternalUserInfo
called with baseDN “dc=is,dc=foreshore,dc=net” and filter
“mail=dave.wells@jerseymail.co.uk” by RT::User
/usr/local/rt3/local/lib/RT/User_Local.pm 332
(/usr/local/rt3/local/lib/RT/User_Local.pm:508)
[Thu Aug 23 10:02:14 2007] [info]: RT::User::LookupExternalUserInfo :
dc=is,dc=foreshore,dc=net mail=dave.wells@jerseymail.co.uk =>
EmailAddress: , Name: , RealName:
(/usr/local/rt3/local/lib/RT/User_Local.pm:563)
[Thu Aug 23 10:02:14 2007] [debug]: RT::User::LookupExternalUserInfo
called with baseDN “dc=is,dc=foreshore,dc=net” and filter
“mailRoutingAddress=dave.wells@jerseymail.co.uk” by RT::User
/usr/local/rt3/local/lib/RT/User_Local.pm 332
(/usr/local/rt3/local/lib/RT/User_Local.pm:508)
[Thu Aug 23 10:02:14 2007] [info]: RT::User::LookupExternalUserInfo :
dc=is,dc=foreshore,dc=net mailRoutingAddress=dave.wells@jerseymail.co.uk
=> EmailAddress: , Name: , RealName:
(/usr/local/rt3/local/lib/RT/User_Local.pm:563)
[Thu Aug 23 10:02:14 2007] [debug]: RT::User::LookupExternalUserInfo
called with baseDN “dc=is,dc=foreshore,dc=net” and filter
“mailAlternateAddress=dave.wells@jerseymail.co.uk” by RT::User
/usr/local/rt3/local/lib/RT/User_Local.pm 332
(/usr/local/rt3/local/lib/RT/User_Local.pm:508)
[Thu Aug 23 10:02:14 2007] [info]: RT::User::LookupExternalUserInfo :
dc=is,dc=foreshore,dc=net
mailAlternateAddress=dave.wells@jerseymail.co.uk => EmailAddress: ,
Name: , RealName: (/usr/local/rt3/local/lib/RT/User_Local.pm:563)
[Thu Aug 23 10:02:14 2007] [debug]: RT::User::LookupExternalUserInfo
called with baseDN “dc=is,dc=foreshore,dc=net” and filter
“mail=smtp:dave.wells@jerseymail.co.uk” by RT::User
/usr/local/rt3/local/lib/RT/User_Local.pm 332
(/usr/local/rt3/local/lib/RT/User_Local.pm:508)
[Thu Aug 23 10:02:14 2007] [info]: RT::User::LookupExternalUserInfo :
dc=is,dc=foreshore,dc=net mail=smtp:dave.wells@jerseymail.co.uk =>
EmailAddress: , Name: , RealName:
(/usr/local/rt3/local/lib/RT/User_Local.pm:563)
[Thu Aug 23 10:02:14 2007] [debug]: RT::User::LookupExternalUserInfo
called with baseDN “dc=is,dc=foreshore,dc=net” and filter
“mailRoutingAddress=smtp:dave.wells@jerseymail.co.uk” by RT::User
/usr/local/rt3/local/lib/RT/User_Local.pm 332
(/usr/local/rt3/local/lib/RT/User_Local.pm:508)
[Thu Aug 23 10:02:14 2007] [info]: RT::User::LookupExternalUserInfo :
dc=is,dc=foreshore,dc=net
mailRoutingAddress=smtp:dave.wells@jerseymail.co.uk => EmailAddress: ,
Name: , RealName: (/usr/local/rt3/local/lib/RT/User_Local.pm:563)
[Thu Aug 23 10:02:14 2007] [debug]: RT::User::LookupExternalUserInfo
called with baseDN “dc=is,dc=foreshore,dc=net” and filter
“mailAlternateAddress=smtp:dave.wells@jerseymail.co.uk” by RT::User
/usr/local/rt3/local/lib/RT/User_Local.pm 332
(/usr/local/rt3/local/lib/RT/User_Local.pm:508)
[Thu Aug 23 10:02:14 2007] [info]: RT::User::LookupExternalUserInfo :
dc=is,dc=foreshore,dc=net
mailAlternateAddress=smtp:dave.wells@jerseymail.co.uk => EmailAddress:
, Name: , RealName: (/usr/local/rt3/local/lib/RT/User_Local.pm:563)
[Thu Aug 23 10:02:14 2007] [debug]: RT::User::LookupExternalUserInfo
called with baseDN “dc=is,dc=foreshore,dc=net” and filter
“mail=SMTP:dave.wells@jerseymail.co.uk” by RT::User
/usr/local/rt3/local/lib/RT/User_Local.pm 332
(/usr/local/rt3/local/lib/RT/User_Local.pm:508)
[Thu Aug 23 10:02:14 2007] [info]: RT::User::LookupExternalUserInfo :
dc=is,dc=foreshore,dc=net mail=SMTP:dave.wells@jerseymail.co.uk =>
EmailAddress: , Name: , RealName:
(/usr/local/rt3/local/lib/RT/User_Local.pm:563)
[Thu Aug 23 10:02:14 2007] [debug]: RT::User::LookupExternalUserInfo
called with baseDN “dc=is,dc=foreshore,dc=net” and filter
“mailRoutingAddress=SMTP:dave.wells@jerseymail.co.uk” by RT::User
/usr/local/rt3/local/lib/RT/User_Local.pm 332
(/usr/local/rt3/local/lib/RT/User_Local.pm:508)
[Thu Aug 23 10:02:14 2007] [info]: RT::User::LookupExternalUserInfo :
dc=is,dc=foreshore,dc=net
mailRoutingAddress=SMTP:dave.wells@jerseymail.co.uk => EmailAddress: ,
Name: , RealName: (/usr/local/rt3/local/lib/RT/User_Local.pm:563)
[Thu Aug 23 10:02:14 2007] [debug]: RT::User::LookupExternalUserInfo
called with baseDN “dc=is,dc=foreshore,dc=net” and filter
“mailAlternateAddress=SMTP:dave.wells@jerseymail.co.uk” by RT::User
/usr/local/rt3/local/lib/RT/User_Local.pm 332
(/usr/local/rt3/local/lib/RT/User_Local.pm:508)
[Thu Aug 23 10:02:14 2007] [info]: RT::User::LookupExternalUserInfo :
dc=is,dc=foreshore,dc=net
mailAlternateAddress=SMTP:dave.wells@jerseymail.co.uk => EmailAddress:
, Name: , RealName: (/usr/local/rt3/local/lib/RT/User_Local.pm:563)
[Thu Aug 23 10:02:14 2007] [info]: RT::User::CanonicalizeEmailAddress
dave.wells@jerseymail.co.uk => dave.wells@jerseymail.co.uk
(/usr/local/rt3/local/lib/RT/User_Local.pm:345)
[Thu Aug 23 10:02:14 2007] [crit]: Permission Denied
(/usr/local/rt3/lib/RT/Interface/Email.pm:243)
[Thu Aug 23 10:02:14 2007] [error]: Could not record email: Message not
recorded: Permission Denied
(/usr/local/rt3/share/html/REST/1.0/NoAuth/mail-gateway:75)
[Thu Aug 23 10:02:18 2007] [debug]: About to think about scrips for
transaction #684248 (/usr/local/rt3/lib/RT/Transaction_Overlay.pm:167)
[Thu Aug 23 10:02:18 2007] [debug]: About to prepare scrips for
transaction #684248 (/usr/local/rt3/lib/RT/Transaction_Overlay.pm:171)
[Thu Aug 23 10:02:18 2007] [debug]: Found 0 scrips
(/usr/local/rt3/lib/RT/Scrips_Overlay.pm:365)
[Thu Aug 23 10:02:18 2007] [debug]: About to commit scrips for
transaction #684248 (/usr/local/rt3/lib/RT/Transaction_Overlay.pm:180)
[Thu Aug 23 10:02:18 2007] [warning]: Use of uninitialized value in
split at /usr/local/rt3/lib/RT/Interface/Web.pm line 1264.
(/usr/local/rt3/lib/RT/Interface/Web.pm:1264)
[Thu Aug 23 10:02:18 2007] [warning]: Use of uninitialized value in
split at /usr/local/rt3/lib/RT/Interface/Web.pm line 1264.
(/usr/local/rt3/lib/RT/Interface/Web.pm:1264)
Many Thanks for any help
Dave
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