I am struggling with the installation of RT (12 hours… :)) and it
almost works (ver. 1.0.4).
Apart from some problems I will solve myself when my brain restarts I
have some I will not be able to get through.
Problem 1: NIS authentication.
I saw in the ‘contrib’ dir ns_authentication but the patch there did not
went through properely (I am trying to apply it to
…/rt/lib/rt/ui/web/manipulate.pm). It fails at the 1st and 3rd hunk
and successes at the 2nd.
Has anyone had this problem?
Problem 2: What users see in the queue
Is it possible to have users see only THEIR requests and not the whole
queue? I managed to have them see either the whole queue or nothing.
Problem 3: Updating queue managers
I am probably still lost in the nomenclature of the names but I would
like tobe able to have RT send an email to the people involved in
solving problems when a new problem appears in any queue?
To put it clear: I have users A, B, C and D and I would like A and B to
get an email stating that there is something new in the queue (and only
Thanks in advance for any help!
Thank you also for copying me on a potential answer - I did not get any
confirmation after subscribing to the list. Thank you