Newly created ticket does not show in SelfService login

Have a user that was created automatically when initial ticket was
created. Have since, as admin, changed auto-created users’ password
and added some details to the user’s profile. If I login as that
user, I do not see any tickets in the dashboard – should I? As a
Staff user, I can see the new ticket in the General queue without
issue so it’s being created ok. There is no owner assigned to the
ticket; does that matter? Shouldn’t the Requestor see their own
tickets regardless of status/ownership?

said:

Have a user that was created automatically when initial ticket was
created. Have since, as admin, changed auto-created users’ password
and added some details to the user’s profile. If I login as that
user, I do not see any tickets in the dashboard – should I? As a
Staff user, I can see the new ticket in the General queue without
issue so it’s being created ok. There is no owner assigned to the
ticket; does that matter? Shouldn’t the Requestor see their own
tickets regardless of status/ownership?

Have you granted ShowTicket rights to Requestor under global group
rights?

said:

That now allows me to see unowned tickets created by my user, but not
tickets I’ve created, regardless of who owns it or not. Perhaps I’m
not logged into the right place: I just went to the home page and
logged in as the user. Is this not the way to get into Self Service?

Ah, I get it now. No, when you log in with a user who has the “Let this
user be granted rights” box checked, it goes to the standard interface.
If you append /SelfService/ to the URL, it will take you to the Self
Service interface. If this is an end user and all you want them to see
is the SelfService interface, uncheck the “Let this user be granted
rights” box, and make sure you set up appropriate permissions for
creating/replying/seeing tickets (such as unprivileged users can create
tickets, requestor can see and reply to ticket…)

Ah, I get it now. No, when you log in with a user who has the “Let this
user be granted rights” box checked, it goes to the standard interface.
If you append /SelfService/ to the URL, it will take you to the Self
Service interface. If this is an end user and all you want them to see
is the SelfService interface, uncheck the “Let this user be granted
rights” box, and make sure you set up appropriate permissions for
creating/replying/seeing tickets (such as unprivileged users can create
tickets, requestor can see and reply to ticket…)

Thank you.

I’m going to re-search the wiki and add what you just said re:
/SelfService URL if necessary. I don’t recall seeing any of this in
there earlier, although I may have just missed it.

Have you granted ShowTicket rights to Requestor under global group
rights?

That now allows me to see unowned tickets created by my user, but not
tickets I’ve created, regardless of who owns it or not. Perhaps I’m
not logged into the right place: I just went to the home page and
logged in as the user. Is this not the way to get into Self Service?