Is there a way to set up the newest unowned tickets that shows up on the
main RT screen to be from a specific queue, ideally a different queue
for each user? I googled and scanned the wiki, but I didn’t see anything
on this topic. TIA,
Vicki
Is there a way to set up the newest unowned tickets that shows up on the
main RT screen to be from a specific queue, ideally a different queue
for each user? I googled and scanned the wiki, but I didn’t see anything
on this topic. TIA,
Vicki
Is there a way to set up the newest unowned tickets that shows up on the
main RT screen to be from a specific queue, ideally a different queue
for each user? I googled and scanned the wiki, but I didn’t see anything
on this topic. TIA,
Well you could use ‘New Search’ to search the tickets owned by
‘Nobody’ and not resolved, and bookmark it.
Vicki
Be sure to check out the RT Wiki at http://wiki.bestpractical.com
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
“…there are two kinds of people: those who work and those who take the credit…try
to be in the first group;…less competition there.” - Indira Gandhi
Vicki Stanfield wrote:
Is there a way to set up the newest unowned tickets that shows up on
the main RT screen to be from a specific queue, ideally a different
queue for each user? I googled and scanned the wiki, but I didn’t see
anything on this topic. TIA,
On our install we use the SavedSearchList and StandardSearchList
Elements - Request Tracker Wiki
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati