Newest unowned tickets - queue specific

Is there a way to set up the newest unowned tickets that shows up on the
main RT screen to be from a specific queue, ideally a different queue
for each user? I googled and scanned the wiki, but I didn’t see anything
on this topic. TIA,

Vicki

Is there a way to set up the newest unowned tickets that shows up on the
main RT screen to be from a specific queue, ideally a different queue
for each user? I googled and scanned the wiki, but I didn’t see anything
on this topic. TIA,

Well you could use ‘New Search’ to search the tickets owned by
’Nobody’ and not resolved, and bookmark it.

Vicki


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
"…there are two kinds of people: those who work and those who take the credit…try
to be in the first group;…less competition there." - Indira Gandhi

Vicki Stanfield wrote:

Is there a way to set up the newest unowned tickets that shows up on
the main RT screen to be from a specific queue, ideally a different
queue for each user? I googled and scanned the wiki, but I didn’t see
anything on this topic. TIA,

On our install we use the SavedSearchList and StandardSearchList
Elements - http://wiki.bestpractical.com/index.cgi?HomePageSavedSearches

  • so that not only searches set by an admin, but the users’ own searches
    are displayed on the front page.

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati