Newbiew question

RT Users
1

a very new to RT, just wondering is there a doc on how to configure RT to
handle tickets via mail.

so that if i say status resolved , status reply it would reflect on the RT
system.

KH

2

Excerpts from Khapare Joshi’s message of Tue Jun 26 11:58:21 -0400 2012:

a very new to RT, just wondering is there a doc on how to configure RT to
handle tickets via mail.

so that if i say status resolved , status reply it would reflect on the RT
system.

See

which sounds like what you want.

  • KevinR
3

We use this extension and it works great!On Jun 26, 2012, at 12:04 PM, Kevin Riggle kevinr@bestpractical.com wrote:

Excerpts from Khapare Joshi’s message of Tue Jun 26 11:58:21 -0400 2012:

a very new to RT, just wondering is there a doc on how to configure RT to
handle tickets via mail.

so that if i say status resolved , status reply it would reflect on the RT
system.

See
RT::Extension::CommandByMail - Change ticket metadata via email - metacpan.org
which sounds like what you want.

  • KevinR