Newbie Setup Question

RT Users
1

Hi,

I’ve been told to get RT up and running in my company.
I have limited linux knowledge, near zero perl knowledge
But understand programming logic.

I got someone to set up a machine for me that has

Perl 5.8.0
MySQL 4.1.0
Apache 2.0 with FastCGI
postfix

I have gone through editing the RT_SiteConfig.pm
And am trying to get the index page up.

I can access the index page, but only receive html code.

I have set up the Virtualhost and location in the httpd.conf
But it refuses to accept the PerlRequire, SetHandler and PerlHandler
lines.

How do I get it running with FastCGI?
What do i do with the bin/mason_handler.fcgi ?

Thanks in advance.

Cheers - Tom

2

I fell over something like this, and it had to do with the permissions on
RT_Config.pm, and RT_SiteConfig.pm - the apache log said:
“Can’t locate /opt/rt3/etc/RT_Config.pm in @INC…”
…
“Compilation failed in require at /opt/rt3/bin/mason_handler.fcgi”
I haven’t decided what permissions to give them yet, but I can say that
opening them up to 777 solved my problem :slight_smile:

If this isn’t your problem, post your virtualhost setup, and let us know what
your apache logs say.
CerionOn Wednesday 03 March 2004 16:32, Thomas Pither wrote:

Hi,

I’ve been told to get RT up and running in my company.
I have limited linux knowledge, near zero perl knowledge
But understand programming logic.

I got someone to set up a machine for me that has

Perl 5.8.0
MySQL 4.1.0
Apache 2.0 with FastCGI
postfix

I have gone through editing the RT_SiteConfig.pm
And am trying to get the index page up.

I can access the index page, but only receive html code.

I have set up the Virtualhost and location in the httpd.conf
But it refuses to accept the PerlRequire, SetHandler and PerlHandler
lines.

How do I get it running with FastCGI?
What do i do with the bin/mason_handler.fcgi ?

Thanks in advance.

Cheers - Tom