I thought this was working…
I am running rt 4.2.10
I have a few queues setup. I have the “SelfService” web interface setup. I can login as an Unprivileged user and create a ticket. I can send email and create a ticket. I can not as the unPriv user, SEE my created ticket in self service mode.
Unprivileged users can only create tickets in one queue. I have granted “Everyone” all of the “General” rights on the main queue:
Comment on tickets CommentOnTicket
Create tickets CreateTicket
Reply to tickets ReplyToTicket
Sign up as a ticket Requestor or ticket or queue Cc Watch
View custom field values SeeCustomField
View queue SeeQueue
View ticket summaries
The wiki “Rights” article was not particularly helpful. I must be missing something trivial. Clue please?