Newbie Questions

RT Users
1

Hi All,
I’ve managed to install RT and it all seems to be working. However I’ve
got a couple of questions on the config

  1. I’m trying to work out if there is a way that when a ticket comes in to
    the queue called support that a certain group of people are notified. I’ve
    had a look at the Watchers but during testing it only seems to show when
    someone reply and then the person is CC’s. I would rather they were Bcc’d

  2. Is there a way to disable the auto-reply for just one queue?

Rgds

Rus
http://www.65535.net | MSN: support@65535.net
Lifetime Linux or FreeBSD account: $100 || Lifetime Hosting: $150
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2
  1. I’m trying to work out if there is a way that when a ticket comes in to
    the queue called support that a certain group of people are notified.

Yes. Go to:
“Configuration: Queues: support: watchers”

then use the “new watchers” search interface to add users to the
“AdminCC” group.

In the “Scrips” section, you may verify that this Scrip is being run:

“OnCreate NotifyAdminCcs with template Transaction”

Mark

3
  1. I’m trying to work out if there is a way that when a ticket comes in to
    the queue called support that a certain group of people are notified. I’ve
    had a look at the Watchers but during testing it only seems to show when
    someone reply and then the person is CC’s. I would rather they were Bcc’d

You should make the people you want to receive notification AdminCC’s for
that queue.I don’t know if you can Bcc them as yet…

  1. Is there a way to disable the auto-reply for just one queue?

As for this, remove the global scrip which does the auto-reply and then
add it to every queue that you want auto-reply enabled.

Rgds

Rus

http://www.65535.net | MSN: support@65535.net
Lifetime Linux or FreeBSD account: $100 || Lifetime Hosting: $150
Offsite Backups - Remote System Monitoring

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Regards,
Eric