Newbie new install can't login as root

RT Users
1

I’m not getting a denied message it just returns to the login prompt. This is
from the web UI I even double checked the password by changing it on the
command line which works fine.

New install with apache 1.3, rt 2.0.14, mysql 2.23.51

Had no issues with the install make testdeps comes back clean except this
error.

root@rt:/tmp/rt-2-0-14# make testdeps
/usr/bin/perl ./tools/testdeps -warn mysql
Checking for Digest::MD5…found
Checking for Storable…found
Checking for DBI 1.18 …found
Checking for DBIx::DataSource 0.02 …found
Checking for DBIx::SearchBuilder 0.48 …found
Checking for HTML::Entities…found
Checking for MLDBM…found
Checking for Net::Domain…found
Checking for Net::SMTP…found
Checking for Params::Validate 0.02 …found
Ambiguous call resolved as CORE::time(), qualify as such or use & at
/usr/lib/perl5/site_perl/Exception/Class.pm line 226.
Checking for HTML::Mason 1.02 …found
Checking for CGI::Cookie 1.20 …found
Checking for Apache::Cookie…found
Checking for Apache::Session 1.53 …found
Checking for Date::Parse…found
Checking for Date::Format…found
Checking for MIME::Entity 5.108 …found
Checking for Mail::Mailer 1.20 …found
Checking for Getopt::Long 2.24 …found
Checking for Tie::IxHash…found
Checking for Text::Wrapper…found
Checking for Text::Template…found
Checking for File::Spec 0.8 …found
Checking for Errno…found
Checking for FreezeThaw…found
Checking for File::Temp…found
Checking for Log::Dispatch 1.6 …found
Checking for DBD::mysql 2.0416 …found

TIA for any help.

Thanks
Daniel Fairchild
danielf@cihost.com

2

yes I did instal Apache::DBI it would not start with out it. So I just did a
perl -MCPAN -e ‘install Apache::DBI’ for it.On Friday 23 August 2002 10:19, you wrote:

For some reason Apache::DBI isn’t on the list. Do you have that?
Although maybe Apache wouldn’t start if it wasn’t there, not sure.

O- ~ARK

-----Original Message-----
From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com] On Behalf Of Daniel F.
Chief Security Engineer -
Sent: Friday, August 23, 2002 11:18 AM
To: rt-users@lists.fsck.com
Subject: [rt-users] Newbie new install can’t login as root.

I’m not getting a denied message it just returns to the login
prompt. This is
from the web UI I even double checked the password by
changing it on the
command line which works fine.

New install with apache 1.3, rt 2.0.14, mysql 2.23.51

Had no issues with the install make testdeps comes back clean
except this
error.

root@rt:/tmp/rt-2-0-14# make testdeps
/usr/bin/perl ./tools/testdeps -warn mysql
Checking for Digest::MD5…found
Checking for Storable…found
Checking for DBI 1.18 …found
Checking for DBIx::DataSource 0.02 …found
Checking for DBIx::SearchBuilder 0.48 …found
Checking for HTML::Entities…found
Checking for MLDBM…found
Checking for Net::Domain…found
Checking for Net::SMTP…found
Checking for Params::Validate 0.02 …found
Ambiguous call resolved as CORE::time(), qualify as such or use & at
/usr/lib/perl5/site_perl/Exception/Class.pm line 226.
Checking for HTML::Mason 1.02 …found
Checking for CGI::Cookie 1.20 …found
Checking for Apache::Cookie…found
Checking for Apache::Session 1.53 …found
Checking for Date::Parse…found
Checking for Date::Format…found
Checking for MIME::Entity 5.108 …found
Checking for Mail::Mailer 1.20 …found
Checking for Getopt::Long 2.24 …found
Checking for Tie::IxHash…found
Checking for Text::Wrapper…found
Checking for Text::Template…found
Checking for File::Spec 0.8 …found
Checking for Errno…found
Checking for FreezeThaw…found
Checking for File::Temp…found
Checking for Log::Dispatch 1.6 …found
Checking for DBD::mysql 2.0416 …found

TIA for any help.

–
Thanks

Daniel Fairchild
danielf@cihost.com

Thanks
Daniel Fairchild
Chief Security Engineer
C I Host
1851 Central Drive Suite 110
Bedford, TX 76021
T. 888.868.9931
F. 888.242.7554

danielf@cihost.com
Privileged/Confidential Information may be contained in this message. If
you are not the addressee indicated in this message (or responsible for
delivery of the message to such person), you may not copy or deliver this
message to anyone. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer do not consent to Internet email for messages of this kind.
Opinions, conclusions and other information in this message that do not
relate to the official business of my firm shall be understood as neither
given nor endorsed by it.

3

okay I have a change here. I messed around with some of the file perms and now
I get an error on the web UI that I have the wrong user name or password for
the root user. I tried password as the pass even though I changed it on the
command line like the manule suggests.On Friday 23 August 2002 10:28, Daniel F. Chief Security Engineer - wrote:

yes I did instal Apache::DBI it would not start with out it. So I just did
a perl -MCPAN -e ‘install Apache::DBI’ for it.

On Friday 23 August 2002 10:19, you wrote:

For some reason Apache::DBI isn’t on the list. Do you have that?
Although maybe Apache wouldn’t start if it wasn’t there, not sure.

O- ~ARK

-----Original Message-----
From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com] On Behalf Of Daniel F.
Chief Security Engineer -
Sent: Friday, August 23, 2002 11:18 AM
To: rt-users@lists.fsck.com
Subject: [rt-users] Newbie new install can’t login as root.

I’m not getting a denied message it just returns to the login
prompt. This is
from the web UI I even double checked the password by
changing it on the
command line which works fine.

New install with apache 1.3, rt 2.0.14, mysql 2.23.51

Had no issues with the install make testdeps comes back clean
except this
error.

root@rt:/tmp/rt-2-0-14# make testdeps
/usr/bin/perl ./tools/testdeps -warn mysql
Checking for Digest::MD5…found
Checking for Storable…found
Checking for DBI 1.18 …found
Checking for DBIx::DataSource 0.02 …found
Checking for DBIx::SearchBuilder 0.48 …found
Checking for HTML::Entities…found
Checking for MLDBM…found
Checking for Net::Domain…found
Checking for Net::SMTP…found
Checking for Params::Validate 0.02 …found
Ambiguous call resolved as CORE::time(), qualify as such or use & at
/usr/lib/perl5/site_perl/Exception/Class.pm line 226.
Checking for HTML::Mason 1.02 …found
Checking for CGI::Cookie 1.20 …found
Checking for Apache::Cookie…found
Checking for Apache::Session 1.53 …found
Checking for Date::Parse…found
Checking for Date::Format…found
Checking for MIME::Entity 5.108 …found
Checking for Mail::Mailer 1.20 …found
Checking for Getopt::Long 2.24 …found
Checking for Tie::IxHash…found
Checking for Text::Wrapper…found
Checking for Text::Template…found
Checking for File::Spec 0.8 …found
Checking for Errno…found
Checking for FreezeThaw…found
Checking for File::Temp…found
Checking for Log::Dispatch 1.6 …found
Checking for DBD::mysql 2.0416 …found

TIA for any help.

–
Thanks

Daniel Fairchild
danielf@cihost.com

Thanks
Daniel Fairchild
Chief Security Engineer
C I Host
1851 Central Drive Suite 110
Bedford, TX 76021
T. 888.868.9931
F. 888.242.7554

danielf@cihost.com
Privileged/Confidential Information may be contained in this message. If
you are not the addressee indicated in this message (or responsible for
delivery of the message to such person), you may not copy or deliver this
message to anyone. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer do not consent to Internet email for messages of this kind.
Opinions, conclusions and other information in this message that do not
relate to the official business of my firm shall be understood as neither
given nor endorsed by it.

4

This is the only error I can find and I have set the password via the command
line.

5

[ email reformatted at no extra charge ]

On Friday 23 August 2002 10:19, Ayan R. Kayal wrote privately:

From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com] On Behalf Of Daniel F.
Chief Security Engineer -

I’m not getting a denied message it just returns to the login
prompt. This is
from the web UI I even double checked the password by
changing it on the
command line which works fine.

New install with apache 1.3, rt 2.0.14, mysql 2.23.51

Ambiguous call resolved as CORE::time(), qualify as such or use & at
/usr/lib/perl5/site_perl/Exception/Class.pm line 226.

Somene else (Josh Rowe) mentioned that a particular version of
Exception::Class may be causing errors, and upgrading it might be a Good
Thing;

: I upgraded Exception::Class to 1.04 and the dependancy tests all worked
: fine.

TIA for any help.
For some reason Apache::DBI isn’t on the list. Do you have that?
Although maybe Apache wouldn’t start if it wasn’t there, not sure.

yes I did instal Apache::DBI it would not start with out it. So I just
did a perl -MCPAN -e ‘install Apache::DBI’ for it.

Note that whenever you (re)install perl libraries related to RT, you will
need to fully stop and then start apache. Although this may not be your
problem, doing this (to get around any perl library caching that
apache/mod_perl is doing) does make things a lot easier.

okay I have a change here. I messed around with some of the file perms and
now I get an error on the web UI that I have the wrong user name or
password for the root user. I tried password as the pass even though I
changed it on the command line like the manule suggests.

This is the only error I can find and I have set the password via the command
line.

From the apache access_log
xxx.xxx.xxx.xxx - - [23/Aug/2002:17:08:00 -0500] “POST / HTTP/1.1” 200 3145
xxx.xxx.xxx.xxx - - [23/Aug/2002:17:08:00 -0500] “GET /NoAuth/webrt.css
HTTP/1.1” 200 1533

The above indicates a successful transfer (200) of the login screen (/)
and the style sheet (webrt.css), and doesn’t immediately say ‘weird
permissions problem’. I suspect that your problem may actually lie in
your web browser. Both Mozilla 0.97 and Opera have ‘issues’ with RT
(mainly due to caching) documented in RT/FM (http://www.fsck.com/rtfm/).

Is there some kind of weird premissions problem.

Regards,

                         Bruce Campbell                            RIPE
               Systems/Network Engineer                             NCC
             www.ripe.net - PGP562C8B1B             Operations/Security