Newbie needs help

RT Users
1

I have received a lot of help from Greg, so I want to give him a break.

I have looked at the docs for setting up email gateway, queues, etc… but I really don’t understand things enough to be confident of making the necessary changes.

I would appreciate working with someone on this. Greg has helped me get RT installed on RedHat 7.1. I also have configured sendmail via the install-sendmail script. Is there anyone out there that can work with me on this?

Thanks in advance.

Raymond Norton

2

Hi Raymond,

I am willing to work on this. Infact I am also stuck up on the same point.
By the way , you said that you used a script install-sendmail to configure sendmail/rt-mailgate. Can you please give the URL of this script ? I want to give it a try.

My problem is: when some User sends an email to rt@mydomain.com and rt-comment@mydomain.com , it is not able to generate a new TICKET in the system. Can somebody help me out please?
I tried adding to lines in the file /etc/aliases and also created a symlink in /etc/smrsh related to rt: and rt-comment, but no luck.

Thanks and regards,

Vinod----- Original Message -----
From: Raymond Norton
To: rt-users@lists.fsck.com
Sent: Friday, November 09, 2001 8:10 AM
Subject: [rt-users] newbie needs help

I have received a lot of help from Greg, so I want to give him a break.

I have looked at the docs for setting up email gateway, queues, etc… but I really don’t understand things enough to be confident of making the necessary changes.

I would appreciate working with someone on this. Greg has helped me get RT installed on RedHat 7.1. I also have configured sendmail via the install-sendmail script. Is there anyone out there that can work with me on this?

Thanks in advance.

Raymond Norton

3

Hi,

I tried to install rt-3.4.5 on Fedora Core 4, but I need some help.

I have Apache 2.0.54 and mod_perl-2.0.1-1.fc4 running.

Apache runs, but when I tried to configure this for RT, I don’t see anything.

Here’s my apache config:
Alias /rt "/bigdisk/www/html/rt"
PerlModule Apache::DBI
PerlRequire /usr/local/rt3/bin/webmux.pl
<Directory /bigdisk/www/html/rt>
AllowOverride All
Options ExecCGI FollowSymLinks

Order allow,deny
Allow from all


<Location /rt>
RewriteEngine On
RedirectMatch permanent (.*)/$ $1/index.html
AddDefaultCharset UTF-8
SetHandler perl-script
PerlHandler RT::Mason

What do I wrong? I’am new with apache and mod_perl, please give me some advice. I don’t know what to do.

Thanks.

Remi

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