I am willing to work on this. Infact I am also stuck up on the same point.
By the way , you said that you used a script install-sendmail to configure sendmail/rt-mailgate. Can you please give the URL of this script ? I want to give it a try.
My problem is: when some User sends an email to firstname.lastname@example.org and email@example.com , it is not able to generate a new TICKET in the system. Can somebody help me out please?
I tried adding to lines in the file /etc/aliases and also created a symlink in /etc/smrsh related to rt: and rt-comment, but no luck.
Thanks and regards,
Vinod----- Original Message -----
From: Raymond Norton
Sent: Friday, November 09, 2001 8:10 AM
Subject: [rt-users] newbie needs help
I have received a lot of help from Greg, so I want to give him a break.
I have looked at the docs for setting up email gateway, queues, etc… but I really don’t understand things enough to be confident of making the necessary changes.
I would appreciate working with someone on this. Greg has helped me get RT installed on RedHat 7.1. I also have configured sendmail via the install-sendmail script. Is there anyone out there that can work with me on this?
Thanks in advance.