Newbie Help

Hi.

I’ve installed RT 2.0.12 on a RedHat 7.2 system with QMail. I have
created queue called “api” It’s addresses are api and api-comment.
Whenever I send a request to api@myserver.com, I get:

corespond aliases require a TicketId to work on

Test #15

The Everyone group has Create, Reply, Command and See permissions on the
api queue.

I have somewhere missed something in the documentation as I have
everything else in RT working as expected.

Could some kind person send me a clue? Thanks in advance.

Darren Ellis

Darren Ellis wrote:

I’ve installed RT 2.0.12 on a RedHat 7.2 system with QMail. I have
created queue called “api” It’s addresses are api and api-comment.
Whenever I send a request to api@myserver.com, I get:

corespond aliases require a TicketId to work on

You’ve pointed the “api” alias at an “–action comment” command instead
of “–action correspond”.