Newbie Help - rt-mailgate


#1

I am new to RT and I have successfully set up the RT application, however, I am in the dark about the rt-mailgate and sendmail. I am trying to set up the RT software on a Linux box that is connected to a network that has dedicated mail servers. One is Solaris Unix and the other is an NT Exchange server.

I am confused about the aliases and where they actually have to reside.Also does an alias for each user have to reside on the RT Linux box or does that have to reside on the mail server???

I am also confused about how to configure both RT and Sendmail to actually send the mail to the mail server to forward it on to the proper persons mailbox

I seem to have another problem and this may be connected to the mail situation. If I have any of the response options turned on for the queue that I have created and I try to create a new request in the queue I get an internal server error. This also happens when I try to reply or send comments out to a user.

Any help on how to set this up and make it all work together would really be appreciated. I think the program is great and if I could get the mail portion of it working would be a great solution to keeping track of helpdesk requests.

Thanks


#2

At 17:30 -0800 2000.12.09, Gary Berry wrote:

I am new to RT and I have successfully set up the RT application, however, I am in the dark about the rt-mailgate and sendmail. I am trying to set up the RT software on a Linux box that is connected to a network that has dedicated mail servers. One is Solaris Unix and the other is an NT Exchange server.

I am confused about the aliases and where they actually have to reside.Also does an alias for each user have to reside on the RT Linux box or does that have to reside on the mail server???

Assuming that the Solaris machine is the primary mail server or Exchange is running POP or IMAP, it shouldn’t be too hard getting this working as long
you understand how to create a new sendmail.cf for your linux machine.

Check the FAQ for instructions on how to setup RT on a separate machine.
You do not need to modify the /etc/aliases file if you use the fetchmail
null client setup described in the FAQ.

Each queue should have a separate email account on the primary email server,
and then fetchmail on your linux machine will pull down each mailbox and hand
off to RT.

I am also confused about how to configure both RT and Sendmail to actually send the mail to the mail server to forward it on to the proper persons mailbox

create a sendmail.cf to forward all mail to the primary email server.
use the null client option to create the cf file, then edit it and put
in your primary email server’s address where all mail should be forwarded.
I know you’ll need to install the sendmail configuration RPM if you’re
using RedHat unless you installed everything.

I seem to have another problem and this may be connected to the mail situation. If I have any of the response options turned on for the queue that I have created and I try to create a new request in the queue I get an internal server error. This also happens when I try to reply or send comments out to a user.

is sendmail is running? could also be the smrsh (sendmail restricted shell)
problem also in the FAQ.

–clark