New users

RT Users
1

Hi folks:

I have just installed RT and I need to find out how new users set up
their username etc so they can submit tickets.

I have been through the manual and I cant seem to find it

TIM

2

Hi Timothy,

When a new user submits a ticket (via e-mail), RT sets up an account for
them. The account username is their e-mail address and there is no password.

Regards,
Gene

At 11:53 AM 10/9/2007, Timothy A. Holmes wrote:

Content-class: urn:content-classes:message
Content-Type: multipart/alternative;
boundary=“----_=_NextPart_001_01C80AA5.A461A9AE”

Hi folks:

I have just installed RT and I need to find out how new users set up their
username etc so they can submit tickets.

I have been through the manual and I cant seem to find it

TIM

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Gene LeDuc, GSEC
Security Analyst
San Diego State University

3

Hello, Timothy!

In RT’s default configuration, it creates an account for the user without any password. If you want to change this behavior, check the following page on the RT Wiki about changing the default AutoReply template (note that this is also in the “RT Essentials” book on pp 88-89):

http://wiki.bestpractical.com/view/AutogeneratedPassword

Some instructions and references to installing AutogeneratedPassword are here, about ¾ down the page:

http://wiki.bestpractical.com/view/ItsFinallyInstalledNowWhat

Best regards,

Aaron Bartlett

Able Network ConsultingFrom: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Gene LeDuc
Sent: Wednesday, October 10, 2007 11:03 AM
To: Timothy A. Holmes
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] new users

Hi Timothy,

When a new user submits a ticket (via e-mail), RT sets up an account for them. The account username is their e-mail address and there is no password.

Regards,
Gene

At 11:53 AM 10/9/2007, Timothy A. Holmes wrote:

Content-class: urn:content-classes:message
Content-Type: multipart/alternative;
boundary=“----_=_NextPart_001_01C80AA5.A461A9AE”

Hi folks:

I have just installed RT and I need to find out how new users set up their username etc so they can submit tickets.

I have been through the manual and I cant seem to find it

TIM

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com http://wiki.bestpractical.com/
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com http://rtbook.bestpractical.com/

Gene LeDuc, GSEC
Security Analyst
San Diego State University

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