I just installed RT on a CentOS 4 server (Red Hat Enterprise Linux 4)
via RPM, all went well, but I have a few questions. I’m still in test
phase. I’ve read the FAQ and wen through the book “RT essentials”.
Here is my context: I have a few clients and I'd like to use RT to
manage their requests
Question 1: My ISP blocks ports 25 and 80 incoming, so I set up a
fetchmail cronjob that gets messages for email@example.com. I did set up
the alias so that mailgate gets it. Is that OK? Up to now, it seems to
be working perfectly. I don’t really mind having to use an alternate
port for the web interface, and I’m thinking about not giving access to
the web interface to my clients anyway. Any comments?
Question 2: Virtual host: Since I installed RT, the rpm seems to have
set up a virtual host, and since then I cannot access the stock web root
(/var/www/html/). I guess I have to set up another virtual host for the
stock web root and set it as default?
Question 3: I’d like to receive by e-mail a notification when a new
ticket is created, so that I don’t have to always have the web interface
open to know there is a new request. How do I do that? With scrips?
That is about it for now.