Hi RT Users,
I am trying to set up the ‘New’ messages function based on UpdateStatus in RT 4.4 with the ticket Display link. The link does correctly take me to the new message but it does not mark the message as seen. That requires me to scroll back to the top of the ticket and click on the mark messages option. In our 3.8.x release, clicking on the link would clear the flag without needing a second click within the ticket display. I can see that it just needs an added ‘&MarkAsSeen=1&Anchor=’ so the current link:
Is there a simple way to make that change?