New to rt

Ok guys, need some help, installed request tracker 3.8 Ubuntu 12.04. Its
running, I’m having issues with receiving emails.

Here’s the command. Tried it and also localhost getting the same thing.

cat /tmp/mail_message |/usr/bin/rt-mailgate --queue general --action
correspond --url http://stl11fgirtk01.root.ad

Here’s the error.

root@stl11fgirtk01:/usr/bin# cat /tmp/mail_message |/usr/bin/rt-mailgate
–queue general --action correspond --url http://stl11fgirtk01.root.ad
An Error Occurred

404 Not Found

Here’s what I get in apache2 access log

172.29.100.90 - - [04/Oct/2012:06:29:14 -0900] “POST
/REST/1.0/NoAuth/mail-gateway HTTP/1.1” 404 516 “-” “libwww-perl/6.03”

Looks like you’re probably missing a section in your Apache config.

See the part about “Setting up the web interface” in
http://bestpractical.com/rt/docs/3.8/README.html

If you can’t figure it out, we’ll probably need to see your Apache
config to figure out exactly what’s incorrect.

-MattOn Thu, Oct 4, 2012 at 11:30 AM, The Todd 3dindy@gmail.com wrote:

Ok guys, need some help, installed request tracker 3.8 Ubuntu 12.04. Its
running, I’m having issues with receiving emails.

Here’s the command. Tried it and also localhost getting the same thing.

cat /tmp/mail_message |/usr/bin/rt-mailgate --queue general --action
correspond --url http://stl11fgirtk01.root.ad

Here’s the error.

root@stl11fgirtk01:/usr/bin# cat /tmp/mail_message |/usr/bin/rt-mailgate
–queue general --action correspond --url http://stl11fgirtk01.root.ad
An Error Occurred

404 Not Found

Here’s what I get in apache2 access log

172.29.100.90 - - [04/Oct/2012:06:29:14 -0900] “POST
/REST/1.0/NoAuth/mail-gateway HTTP/1.1” 404 516 “-” “libwww-perl/6.03”


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Ok guys, need some help, installed request tracker 3.8 Ubuntu 12.04. Its
running, I’m having issues with receiving emails.

If this is a new install, we highly recommend starting with the 4.0
series (4.0.7 is the latest).

There’s even a request-tracker4 package in Ubuntu 12.04 Precise… and
it’s security patched unlike request-tracker3.8 in Precise.