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#1

Ok guys, need some help, installed request tracker 3.8 Ubuntu 12.04. Its
running, I’m having issues with receiving emails.

Here’s the command. Tried it and also localhost getting the same thing.

cat /tmp/mail_message |/usr/bin/rt-mailgate --queue general --action
correspond --url http://stl11fgirtk01.root.ad

Here’s the error.

root@stl11fgirtk01:/usr/bin# cat /tmp/mail_message |/usr/bin/rt-mailgate
–queue general --action correspond --url http://stl11fgirtk01.root.ad
An Error Occurred

404 Not Found

Here’s what I get in apache2 access log

172.29.100.90 - - [04/Oct/2012:06:29:14 -0900] “POST
/REST/1.0/NoAuth/mail-gateway HTTP/1.1” 404 516 “-” “libwww-perl/6.03”

#2

Looks like you’re probably missing a section in your Apache config.

See the part about “Setting up the web interface” in
http://bestpractical.com/rt/docs/3.8/README.html

If you can’t figure it out, we’ll probably need to see your Apache
config to figure out exactly what’s incorrect.

-MattOn Thu, Oct 4, 2012 at 11:30 AM, The Todd 3dindy@gmail.com wrote:

Ok guys, need some help, installed request tracker 3.8 Ubuntu 12.04. Its
running, I’m having issues with receiving emails.

Here’s the command. Tried it and also localhost getting the same thing.

cat /tmp/mail_message |/usr/bin/rt-mailgate --queue general --action
correspond --url http://stl11fgirtk01.root.ad

Here’s the error.

root@stl11fgirtk01:/usr/bin# cat /tmp/mail_message |/usr/bin/rt-mailgate
–queue general --action correspond --url http://stl11fgirtk01.root.ad
An Error Occurred

404 Not Found

Here’s what I get in apache2 access log

172.29.100.90 - - [04/Oct/2012:06:29:14 -0900] “POST
/REST/1.0/NoAuth/mail-gateway HTTP/1.1” 404 516 “-” “libwww-perl/6.03”

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#3

Ok guys, need some help, installed request tracker 3.8 Ubuntu 12.04. Its
running, I’m having issues with receiving emails.

If this is a new install, we highly recommend starting with the 4.0
series (4.0.7 is the latest).

There’s even a request-tracker4 package in Ubuntu 12.04 Precise… and
it’s security patched unlike request-tracker3.8 in Precise.