New tickets thru email

RT Users
1

Hi all,

I am trying to get RT setup for my office here, and I am probably just a bit confused. From reading on the RT website, it says it will automatically create tickets when an email is recieved. Is this the default behavior? I have been looking thru the options for a few hours now and tweaking different things and cant find this option or get it to do this at all.

It is probably something I am over-looking and will probably be staring me in the face when I find the answer. Any help is appreciated.

Thanks,

Dave Kettmann
NetLogic
636-561-0680

2

Hi all,

I am trying to get RT setup for my office here, and I am probably just a bit confused. From reading on the RT website, it says it will automatically create tickets when an email is recieved. Is this the default behavior? I have been looking thru the options for a few hours now and tweaking different things and cant find this option or get it to do this at all.

It is probably something I am over-looking and will probably be staring me in the face when I find the answer. Any help is appreciated.

Start with the rt-mailgate docs.

perldoc /RT_DIR/bin/rt-mailgate

Andy Harrison

3

Hi all,

I am trying to get RT setup for my office here, and I am probably just
a bit confused. From reading on the RT website, it says it will
automatically create tickets when an email is recieved. Is this the
default behavior? I have been looking thru the options for a few hours
now and tweaking different things and cant find this option or get it
to do this at all.

It is probably something I am over-looking and will probably be
staring me in the face when I find the answer. Any help is
appreciated.

Hello,

you will need to grant the “CreateTicket” and “ReplyTicket” permissions to “Everyone”.

See Request Tracker Wiki for details.