New Ticket Web Interface

RT Users
1

Perhaps I am missing this in the docs. However, does the
RT package support an interface where any person wanting
to open a ticket can complete the form in a brower? Are
new ticket requests only handled by email?

Thanks
Jon

2

From the main “Start” page, there is a button on the upper right that says,
“New Ticket in.” There is a drop-down box right next to it that lets you
select the queue. Just select, click the button, and it brings you to the
form to fill in for your new ticket.–On Wednesday, September 25, 2002 3:52 PM +0000 jshoberg@attbi.com wrote:

Perhaps I am missing this in the docs. However, does the
RT package support an interface where any person wanting
to open a ticket can complete the form in a brower? Are
new ticket requests only handled by email?

Thanks
Jon

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Stuart Krivis Hostmaster and Purchasing Manager

APK Net, Inc. 216-241-7166 Voice
1621 Euclid Ave., Suite 1230 216-241-7522 FAX
Cleveland, OH 44115

3

It depends on what you mean by “any person wanting to open a ticket”.

Any person can open a ticket by email. If they are not an RT user, a
user will be created for them automagically. However, for a user to
access the WebUI, they must have a login/password. This means that only
those users that you have entered and assigned a password to will be
able to create a ticket. They must be able to login in order to access
the main “Start” page.

ttfn,
kevin

-----Original Message-----
From: Stuart Krivis [mailto:ipswitch@apk.net]
Sent: Wednesday, September 25, 2002 1:49 PM
To: rt-users@lists.fsck.com
Subject: Re: [rt-users] New Ticket Web Interface

From the main “Start” page, there is a button on the upper
right that says,
“New Ticket in.” There is a drop-down box right next to it
that lets you
select the queue. Just select, click the button, and it
brings you to the
form to fill in for your new ticket.

Perhaps I am missing this in the docs. However, does the
RT package support an interface where any person wanting
to open a ticket can complete the form in a brower? Are
new ticket requests only handled by email?

Thanks
Jon

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at
http://fsck.com/rtfm

Stuart Krivis Hostmaster and Purchasing Manager

APK Net, Inc. 216-241-7166 Voice
1621 Euclid Ave., Suite 1230 216-241-7522 FAX
Cleveland, OH 44115
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

4

It depends on what you mean by “any person wanting to open a ticket”.

Any person can open a ticket by email. If they are not an RT user, a
user will be created for them automagically. However, for a user to
access the WebUI, they must have a login/password. This means that only
those users that you have entered and assigned a password to will be
able to create a ticket. They must be able to login in order to access
the main “Start” page.

It’s also pretty straightforward to do this without a password, with
a Web form that:

  • talks to the API to create the ticket
    OR
  • calls rt(1) to create the ticket
    OR
  • sends mail (or calls rt-mailgate itself).

The last one seems most straightforward to me. :slight_smile:

-Rich

Rich Lafferty --------------±----------------------------------------------
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http://www.lafferty.ca/ | Save The Pacific Northwest Tree Octopus
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