Is there a configuration option for all new tickets to be a specific priority level? Either numeric or a string?
I’ve been looking, but I haven’t found it yet.
Any suggestions?
Eric Feldhusen
Is there a configuration option for all new tickets to be a specific priority level? Either numeric or a string?
I’ve been looking, but I haven’t found it yet.
Any suggestions?
Eric Feldhusen
On a per-queue basis:
Admin → Queues → Select
QueueName
DefaultValues
Priorities are near the top.
I don’t think there’s a global setting.
Thank you! That’s exactly what I was looking for.