"New Ticket" creation screen question

To List,

I have a user that wants to know if I can change RT to allow that last 

Queue Selection from the “New Ticket” option (in the upper right hand of
the screen) to STAY as last selected until changed. Her reason is that
just because she is allowed to create tickets in 10 different Queues,
doesn’t mean she wants to keep dropping down to the bottom to select the
SAME queue over and over. HHHMM. Did I say that right? Let’s try again.
When she has to create many tickets in a row in the same queue, she
would like the last queue selection from the dropdown to remain as the
selection until changed. Is there a way to do that? Anyone?? Thanks in
advance.

Kenn
LBNL

   I have a user that wants to know if I can change RT to allow that

last
Queue Selection from the “New Ticket” option (in the upper right hand of
the screen) to STAY as last selected until changed. Her reason is that
just because she is allowed to create tickets in 10 different Queues,
doesn’t mean she wants to keep dropping down to the bottom to select the
SAME queue over and over. HHHMM. Did I say that right? Let’s try again.
When she has to create many tickets in a row in the same queue, she
would like the last queue selection from the dropdown to remain as the
selection until changed. Is there a way to do that? Anyone?? Thanks in
advance.

Yes, but it’ll take some javascript. Use the appropriate callback to load a
custom
javascript library in the page head. The code will need to find the form
(probably
using it’s class name select-queue) and install an event handler for
onChange to
store the selected index in a cookie. Your library will also need to contain
a line
or two with a timeout (to allow time for the page to load) that sets the
index of the
select from the cookie.

Cambridge Energy Alliance: Save money & the planet

To List,

I have a user that wants to know if I can change RT to allow that last
Queue Selection from the “New Ticket” option (in the upper right hand of
the screen) to STAY as last selected until changed. Her reason is that
just because she is allowed to create tickets in 10 different Queues,
doesn’t mean she wants to keep dropping down to the bottom to select the
SAME queue over and over. HHHMM. Did I say that right? Let’s try again.
When she has to create many tickets in a row in the same queue, she
would like the last queue selection from the dropdown to remain as the
selection until changed. Is there a way to do that? Anyone?? Thanks in
advance.

In 3.8.1, the default queue displayed here is configurable site wide and
in user preferences, this could help this user maybe.

Emmanuel,

That's really good news. I'd rather wait until we upgrade than to mess 

around in the code. Thanks for the info.

Kenn
LBNLOn 11/7/2008 12:34 AM, Emmanuel Lacour wrote:

On Thu, Nov 06, 2008 at 10:24:38AM -0800, Kenneth Crocker wrote:

To List,

I have a user that wants to know if I can change RT to allow that last
Queue Selection from the “New Ticket” option (in the upper right hand of
the screen) to STAY as last selected until changed. Her reason is that
just because she is allowed to create tickets in 10 different Queues,
doesn’t mean she wants to keep dropping down to the bottom to select the
SAME queue over and over. HHHMM. Did I say that right? Let’s try again.
When she has to create many tickets in a row in the same queue, she
would like the last queue selection from the dropdown to remain as the
selection until changed. Is there a way to do that? Anyone?? Thanks in
advance.

In 3.8.1, the default queue displayed here is configurable site wide and
in user preferences, this could help this user maybe.


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