Hi all
Thanks for a very good ticket system, currently busy testing and
deploying it, so far very impressed. As you all know it is always
difficult to deploy a new system to users. I want to use our current
helpdesk front-end to populate the RT tickets.
I was thinking of using a php front end with some fields and dropdown
that will help with this. So far worked out to use the command line rt
command to populate the most common fields. My question is how do you
populate a custom field. This is what I am currenlty using,
rt create -t ticket set requestor="me@company.com" set subject=“urgent
contact request” set queue=users set text=“Help me very vinnig, ek soek
vir babsie” set branch=“JNB”
Each time I run the command give give me an error, # branch: Unknown field.
The branch is my customfield. I would really appriciate the help from
anybody that can shed some light on this issue.
Thanks a mil.
Christoff
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