New ticket and attachment problem

RT Users
1

I’ve got problem with attaching files files to new ticket. When I create
new ticket with attachment everyting seems to be ok, but no attachment
is send via email, BUT when i do reply to the ticket and attach file
attachment is send.

Where I should look for solution?

RT 3.6.1 from debian repository.

2

Hello,

We’re using 3.8.10 and I’m trying to troubleshoot a problem that occurs when we create a new ticket within RT. Everything appears fine within RT, but it seems like RT only sends out the “AutoReply” scrip and doesn’t send an actual email that contains the attachment to the requestor we specify in RT.

Can this behavior be changed?

Thanks,
Patrick

3

Patrick,

Is the “RT-Attach-Message: yes” command in the template?

Kenn
LBNLOn Sun, Apr 24, 2011 at 11:13 PM, Patrick Fish pofish@ucdavis.edu wrote:

Hello,

We’re using 3.8.10 and I’m trying to troubleshoot a problem that occurs
when we create a new ticket within RT. Everything appears fine within RT,
but it seems like RT only sends out the “AutoReply” scrip and doesn’t send
an actual email that contains the attachment to the requestor we specify in
RT.

Can this behavior be changed?

Thanks,

Patrick

4

This did the trick. Thanks, Kenn!

PatrickFrom: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kenneth Crocker
Sent: Monday, April 25, 2011 9:24 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] New ticket and attachment problem

Patrick,

Is the “RT-Attach-Message: yes” command in the template?

Kenn
LBNL