New status not available

RT Users
1

Hi all,

my rt is a rt3.8.7

I’ve a problem with a new status.
I’ve implement two new status
’certified’ and ‘not_certified’

RT_Siteconfig:
…
Set(@ActiveStatus, qw(new open stalled));
Set(@InactiveStatus, qw(certified not_certified resolved closed rejected
deleted));
…

I can change the status of a ticket to 'certified’
but not to ‘not_certified’.

Error message:
Ticket 6073: Illegal value for Status

Any help is appreciated.

Cheers,
Bjï¿œrn

2

Status Name Too Long. Max 10 Chars.Am 28.01.2011 um 13:58 schrieb Björn Schulz bjoern.schulz@desy.de:

Hi all,

my rt is a rt3.8.7

I’ve a problem with a new status.
I’ve implement two new status
‘certified’ and ‘not_certified’

RT_Siteconfig:
…
Set(@ActiveStatus, qw(new open stalled));
Set(@InactiveStatus, qw(certified not_certified resolved closed rejected
deleted));
…

I can change the status of a ticket to ‘certified’
but not to ‘not_certified’.

Error message:
Ticket 6073: Illegal value for Status

Any help is appreciated.

Cheers,
Björn

3

Bjorn,

Also, I may be wrong, but I think I remember reading something about
adding “inactive” statuses causes a problem for some RT routines. “Active”
is OK, as I’ve added a couple myself and all works well.

Kenn
LBNL2011/1/28 Björn Schulz bjoern.schulz@desy.de

Hi all,

my rt is a rt3.8.7

I’ve a problem with a new status.
I’ve implement two new status
‘certified’ and ‘not_certified’

RT_Siteconfig:
…
Set(@ActiveStatus, qw(new open stalled));
Set(@InactiveStatus, qw(certified not_certified resolved closed rejected
deleted));
…

I can change the status of a ticket to ‘certified’
but not to ‘not_certified’.

Error message:
Ticket 6073: Illegal value for Status

Any help is appreciated.

Cheers,
Björn

4

Also, I may be wrong, but I think I remember reading something about adding “inactive”
statuses causes a problem for some RT routines.

What problems are these? I’m not aware of any.

As observed by another user, the problem is that the Status is too
long to fit in the database field in 3.8.

-kevin

5

thx Torsten

thats it…

have a great weekend

BjörnAm 28.01.11 14:43, schrieb Torsten Brumm:

Status Name Too Long. Max 10 Chars.

Von meinem iPhone gesendet

Am 28.01.2011 um 13:58 schrieb Björn Schulz bjoern.schulz@desy.de:

Hi all,

my rt is a rt3.8.7

I’ve a problem with a new status.
I’ve implement two new status
‘certified’ and ‘not_certified’

RT_Siteconfig:
…
Set(@ActiveStatus, qw(new open stalled));
Set(@InactiveStatus, qw(certified not_certified resolved closed rejected
deleted));
…

I can change the status of a ticket to ‘certified’
but not to ‘not_certified’.

Error message:
Ticket 6073: Illegal value for Status

Any help is appreciated.

Cheers,
Björn