New status fields & start new RT from a certain number?

RT Users
1

Hello!

RT works great and i have 2 questions.

  1. Is it possible to add new STATUS fields ?
    new you have new, open, resolved etc but i want to add a few
    more…

  2. we have a company that is already using some sort of ticket program
    so they want to continue with the tickets they have
    11470 and so…so i don’t want to add 11470 tickets before they can
    start using it! :slight_smile:

Is this possible ?

Grtz,
Verus

2

Greetings!

Philippe Dhont (Sea-ro) wrote:

  1. Is it possible to add new STATUS fields ?
    new you have new, open, resolved etc but i want to add a few
    more…

Look into RT_Config for @ActiveStatus/@InactiveStatus arrays.

  1. we have a company that is already using some sort of ticket program
    so they want to continue with the tickets they have

11470 and so…so i don’t want to add 11470 tickets before they can
start using it! :slight_smile:

Is this possible ?
What db you use? If PG search for “tickets_id_seq” in google.
For MySQL/InnoDB I found this basic method:
mysql> INSERT INTO Tickets (id) values(11470);
mysql> DELETE FROM Tickets WHERE id=11470;

(There is easier method for MySQL/MyISAM but MyISAM is not supported by RT).

SY, Danial.

Danial Klimkin,
Falk eSolutions AG Russia
St. Petersburg, Russia

3

Thnx,

With the status works, i add by @ActiveStatus a new one named status20
but when i change a ticket to status20, then it is off the active list
and i have to perform a query to find it back (like you do when a ticket
is resolved).
I want it in the active list with the new status name until it is of
course resolved.
Any idea?

Thnx,
Verus.

[Sent: vrijdag 24 juni 2005 15:50
To: Philippe Dhont (Sea-ro)
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] New status fields & start new RT from a certain
number ?

Greetings!

Philippe Dhont (Sea-ro) wrote:

  1. Is it possible to add new STATUS fields ?
    new you have new, open, resolved etc but i want to add a few
    more…

Look into RT_Config for @ActiveStatus/@InactiveStatus arrays.

  1. we have a company that is already using some sort of ticket program

so they want to continue with the tickets they have

11470 and so…so i don’t want to add 11470 tickets before they can
start using it! :slight_smile:

Is this possible ?
What db you use? If PG search for “tickets_id_seq” in google.
For MySQL/InnoDB I found this basic method:
mysql> INSERT INTO Tickets (id) values(11470); DELETE FROM Tickets WHERE

mysql> id=11470;

(There is easier method for MySQL/MyISAM but MyISAM is not supported by
RT).

SY, Danial.

Danial Klimkin,
Falk eSolutions AG Russia
St. Petersburg, Russia