With the status works, i add by @ActiveStatus a new one named status20
but when i change a ticket to status20, then it is off the active list
and i have to perform a query to find it back (like you do when a ticket
I want it in the active list with the new status name until it is of
[Sent: vrijdag 24 juni 2005 15:50
To: Philippe Dhont (Sea-ro)
Subject: Re: [rt-users] New status fields & start new RT from a certain
Philippe Dhont (Sea-ro) wrote:
- Is it possible to add new STATUS fields ?
new you have new, open, resolved etc but i want to add a few
Look into RT_Config for @ActiveStatus/@InactiveStatus arrays.
- we have a company that is already using some sort of ticket program
so they want to continue with the tickets they have
11470 and so…so i don’t want to add 11470 tickets before they can
start using it!
Is this possible ?
What db you use? If PG search for “tickets_id_seq” in google.
For MySQL/InnoDB I found this basic method:
mysql> INSERT INTO Tickets (id) values(11470); DELETE FROM Tickets WHERE
(There is easier method for MySQL/MyISAM but MyISAM is not supported by
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