New RT look and feel

RT Users
1

I used RT starting back in Version 2.x and the last time I installed and
used it was 3.2 or so. I had another team setup the latest version 3.6.x
and the web pages look a lot different than the last time I was running
RT. They looked like the screen shots on bestpractical.com. I am
wondering if this is the way it is supposed to be or can we select the
old look and feel. I like the menu on the left not on top.

Thanks in advance

William Kelleher
Network Engineer

2

William Kelleher wrote:

I used RT starting back in Version 2.x and the last time I installed and
used it was 3.2 or so. I had another team setup the latest version 3.6.x
and the web pages look a lot different than the last time I was running
RT. They looked like the screen shots on bestpractical.com. I am
wondering if this is the way it is supposed to be or can we select the
old look and feel. I like the menu on the left not on top.

Thanks in advance

William Kelleher
Network Engineer

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

In etc/RT_Siteconfig.pm is a setting for the CSS configuration. You can
use either the new 3.5 layout or the “3.4-compat” layout.

Mathew

3

In RT_SiteConfig you can choose also the “old” Style from RT 3.x

Mit freundlichen Gruessen / With kindest regards

Torsten Brumm

Kuehne + Nagel
Ferdinand Strasse 29-33
20095 Hamburg
Germany

Tel: +49 40 329 15 199
Fax: +49 40 329 15 500
Www: www.kuehne-nagel.com

4

Is there any possibility of making the “skin” a Preferences option
and not hard-coded by the configuration file? We have users wedded
to the original setup and others that prefer the new style.

KenOn Tue, Sep 26, 2006 at 03:32:39PM +0200, Torsten Brumm wrote:

In RT_SiteConfig you can choose also the “old” Style from RT 3.x

Mit freundlichen Gruessen / With kindest regards

Torsten Brumm

Kuehne + Nagel
Ferdinand Strasse 29-33
20095 Hamburg
Germany

Tel: +49 40 329 15 199
Fax: +49 40 329 15 500
Www: www.kuehne-nagel.com

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf
Of William Kelleher
Sent: Tuesday, September 26, 2006 3:10 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] New RT look and feel

I used RT starting back in Version 2.x and the last time I
installed and used it was 3.2 or so. I had another team setup
the latest version 3.6.x and the web pages look a lot
different than the last time I was running RT. They looked
like the screen shots on bestpractical.com. I am wondering if
this is the way it is supposed to be or can we select the old
look and feel. I like the menu on the left not on top.

Thanks in advance

William Kelleher
Network Engineer

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

5

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I’ll second this request.

Nate

Kenneth Marshall wrote:

Is there any possibility of making the “skin” a Preferences option
and not hard-coded by the configuration file? We have users wedded
to the original setup and others that prefer the new style.

Ken

In RT_SiteConfig you can choose also the “old” Style from RT 3.x

Mit freundlichen Gruessen / With kindest regards

Torsten Brumm

Kuehne + Nagel
Ferdinand Strasse 29-33
20095 Hamburg
Germany

Tel: +49 40 329 15 199
Fax: +49 40 329 15 500
Www: www.kuehne-nagel.com

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf
Of William Kelleher
Sent: Tuesday, September 26, 2006 3:10 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] New RT look and feel

I used RT starting back in Version 2.x and the last time I
installed and used it was 3.2 or so. I had another team setup
the latest version 3.6.x and the web pages look a lot
different than the last time I was running RT. They looked
like the screen shots on bestpractical.com. I am wondering if
this is the way it is supposed to be or can we select the old
look and feel. I like the menu on the left not on top.

Thanks in advance

William Kelleher
Network Engineer

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
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6

This is implemented in RT-3.7 development branch. Each user can choose
skin he likes.On 9/26/06, Kenneth Marshall ktm@it.is.rice.edu wrote:

Is there any possibility of making the “skin” a Preferences option
and not hard-coded by the configuration file? We have users wedded
to the original setup and others that prefer the new style.

Ken

On Tue, Sep 26, 2006 at 03:32:39PM +0200, Torsten Brumm wrote:

In RT_SiteConfig you can choose also the “old” Style from RT 3.x

Mit freundlichen Gruessen / With kindest regards

Torsten Brumm

Kuehne + Nagel
Ferdinand Strasse 29-33
20095 Hamburg
Germany

Tel: +49 40 329 15 199
Fax: +49 40 329 15 500
Www: www.kuehne-nagel.com

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf
Of William Kelleher
Sent: Tuesday, September 26, 2006 3:10 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] New RT look and feel

I used RT starting back in Version 2.x and the last time I
installed and used it was 3.2 or so. I had another team setup
the latest version 3.6.x and the web pages look a lot
different than the last time I was running RT. They looked
like the screen shots on bestpractical.com. I am wondering if
this is the way it is supposed to be or can we select the old
look and feel. I like the menu on the left not on top.

Thanks in advance

William Kelleher
Network Engineer

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.

7

@Ruslan: can we easily port back this skin function per user to RT 3.6.x ?
This is really something i’m looking for!

When will 3.7 be stable :wink: ?

Torsten2006/9/27, Ruslan Zakirov ruslan.zakirov@gmail.com:

This is implemented in RT-3.7 development branch. Each user can choose
skin he likes.

On 9/26/06, Kenneth Marshall ktm@it.is.rice.edu wrote:

Is there any possibility of making the “skin” a Preferences option
and not hard-coded by the configuration file? We have users wedded
to the original setup and others that prefer the new style.

Ken

On Tue, Sep 26, 2006 at 03:32:39PM +0200, Torsten Brumm wrote:

In RT_SiteConfig you can choose also the “old” Style from RT 3.x

Mit freundlichen Gruessen / With kindest regards

Torsten Brumm

Kuehne + Nagel
Ferdinand Strasse 29-33
20095 Hamburg
Germany

Tel: +49 40 329 15 199
Fax: +49 40 329 15 500
Www: www.kuehne-nagel.com

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf
Of William Kelleher
Sent: Tuesday, September 26, 2006 3:10 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] New RT look and feel

I used RT starting back in Version 2.x and the last time I
installed and used it was 3.2 or so. I had another team setup
the latest version 3.6.x and the web pages look a lot
different than the last time I was running RT. They looked
like the screen shots on bestpractical.com. I am wondering if
this is the way it is supposed to be or can we select the old
look and feel. I like the menu on the left not on top.

Thanks in advance

William Kelleher
Network Engineer

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

–
Best regards, Ruslan.

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

MFG

Torsten Brumm

http://www.torsten-brumm.de

8

Is there any possibility of making the “skin” a Preferences option
and not hard-coded by the configuration file? We have users wedded
to the original setup and others that prefer the new style.

Jesse hinted that the next major release of RT will have this ability
when I asked him over the summer. But don’t hold your breath waiting
for it.

smime.p7s (2.47 KB)