New RT installation on CentOS

RT Users
1

Hi,

I’ve been trying to install RT on a new CentOS Server following this guide.
http://requesttracker.wikia.com/wiki/CentOS5InstallPlusSome
http://requesttracker.wikia.com/wiki/CentOS5InstallPlusSome

When comes to the EMAIL section I am not sure how to proceed. We don’t use
exchange but Gmail to handle all our emails. Can I still use Gmail for
emails with RT ? Thanks

View this message in context: http://old.nabble.com/New-RT-installation-on-CentOS-tp31691158p31691158.html

2

You would have to enable pop on gmail, and setup fetchmail.

http://requesttracker.wikia.com/wiki/POP3Mailgate-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of nanastasiou
Sent: Tuesday, May 24, 2011 11:12 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] New RT installation on CentOS

Hi,

I’ve been trying to install RT on a new CentOS Server following this guide.
http://requesttracker.wikia.com/wiki/CentOS5InstallPlusSome
http://requesttracker.wikia.com/wiki/CentOS5InstallPlusSome

When comes to the EMAIL section I am not sure how to proceed. We don’t use
exchange but Gmail to handle all our emails. Can I still use Gmail for
emails with RT ? Thanks

View this message in context: http://old.nabble.com/New-RT-installation-on-CentOS-tp31691158p31691158.html

Electronic Privacy Notice. This e-mail, and any attachments, contains information that is, or may be, covered by electronic communications privacy
laws, and is also confidential and proprietary in nature. If you are not the intended recipient, please be advised that you are legally prohibited from
retaining, using, copying, distributing, or otherwise disclosing this information in any manner. Instead, please reply to the sender that you have
received this communication in error, and then immediately delete it. Thank you in advance for your cooperation

3

Thank you. Any idea what I need to change below to configure it with gmail ?

.fetchmailrc

poll mail.yourdomain.com proto pop3:
username rt password ***** mda “/path/to/perl
/path/to/rt-mailgate --url http://localhost/
–queue general --action correspond”

Mark Jenks-2 wrote:

You would have to enable pop on gmail, and setup fetchmail.

http://requesttracker.wikia.com/wiki/POP3Mailgate

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of nanastasiou
Sent: Tuesday, May 24, 2011 11:12 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] New RT installation on CentOS

Hi,

I’ve been trying to install RT on a new CentOS Server following this
guide.
http://requesttracker.wikia.com/wiki/CentOS5InstallPlusSome
http://requesttracker.wikia.com/wiki/CentOS5InstallPlusSome

When comes to the EMAIL section I am not sure how to proceed. We don’t use
exchange but Gmail to handle all our emails. Can I still use Gmail for
emails with RT ? Thanks

–
View this message in context:
http://old.nabble.com/New-RT-installation-on-CentOS-tp31691158p31691158.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

Electronic Privacy Notice. This e-mail, and any attachments, contains
information that is, or may be, covered by electronic communications
privacy

laws, and is also confidential and proprietary in nature. If you are not
the intended recipient, please be advised that you are legally prohibited
from

retaining, using, copying, distributing, or otherwise disclosing this
information in any manner. Instead, please reply to the sender that you
have

received this communication in error, and then immediately delete it.
Thank you in advance for your cooperation

View this message in context: http://old.nabble.com/New-RT-installation-on-CentOS-tp31691158p31697173.html

4

I actually used imap and it worked fine…

This is an education email account… but I believe it works with all gmail
accounts.

poll imap.gmail.com proto imap port 993:
username password ssl mda “/path/to/perl /path/to/rt-mailgate
–url http://url.to.rt --queue General --action correspond”

HTH
Mike.On Wed, May 25, 2011 at 5:11 AM, nanastasiou n.anastasiou@gmail.com wrote:

Thank you. Any idea what I need to change below to configure it with gmail
?

.fetchmailrc

poll mail.yourdomain.com proto pop3:
username rt password ***** mda “/path/to/perl
/path/to/rt-mailgate --url http://localhost/
–queue general --action correspond”

Mark Jenks-2 wrote:

You would have to enable pop on gmail, and setup fetchmail.

http://requesttracker.wikia.com/wiki/POP3Mailgate

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of
nanastasiou
Sent: Tuesday, May 24, 2011 11:12 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] New RT installation on CentOS

Hi,

I’ve been trying to install RT on a new CentOS Server following this
guide.
http://requesttracker.wikia.com/wiki/CentOS5InstallPlusSome
http://requesttracker.wikia.com/wiki/CentOS5InstallPlusSome

When comes to the EMAIL section I am not sure how to proceed. We don’t
use
exchange but Gmail to handle all our emails. Can I still use Gmail for
emails with RT ? Thanks

–
View this message in context:

http://old.nabble.com/New-RT-installation-on-CentOS-tp31691158p31691158.html

Sent from the Request Tracker - User mailing list archive at Nabble.com.

Electronic Privacy Notice. This e-mail, and any attachments, contains
information that is, or may be, covered by electronic communications
privacy

laws, and is also confidential and proprietary in nature. If you are not
the intended recipient, please be advised that you are legally prohibited
from

retaining, using, copying, distributing, or otherwise disclosing this
information in any manner. Instead, please reply to the sender that you
have

received this communication in error, and then immediately delete it.
Thank you in advance for your cooperation

–
View this message in context:
http://old.nabble.com/New-RT-installation-on-CentOS-tp31691158p31697173.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson@nosm.ca