New queues not visible in RT 3.6rc3?

RT Users
1

When I create a new Queue in 3.6rc3, I can see it in the Queue list and
it’s enabled as etc. but it won’t appear in the Quick Ticket creation
dropdown or, for example, the Queue list when I try to move a ticket to
another Queue? It seems to be related to the session cache hash - the
code never seems to enter the part which would really populate the
drop-down since it uses the cache. There doesn’t apear to be anything in
the $rtroot/var/session_data directory, I’ve cleared the Mason object
cache, I’ve restarted RT etc. etc. but nothing seem to work to get new
Queues to appear in the usual drop-downs?

PK

Philip Kime
NOPS Systems Architect
310 401 0407

2

The queues you can create tickets in are cached. Logging
out and back in should show you new queues.

-ToddOn Thu, Jun 08, 2006 at 08:12:25PM -0700, Philip Kime wrote:

When I create a new Queue in 3.6rc3, I can see it in the Queue list and
it’s enabled as etc. but it won’t appear in the Quick Ticket creation
dropdown or, for example, the Queue list when I try to move a ticket to
another Queue? It seems to be related to the session cache hash - the
code never seems to enter the part which would really populate the
drop-down since it uses the cache. There doesn’t apear to be anything in
the $rtroot/var/session_data directory, I’ve cleared the Mason object
cache, I’ve restarted RT etc. etc. but nothing seem to work to get new
Queues to appear in the usual drop-downs?

PK

–
Philip Kime
NOPS Systems Architect
310 401 0407

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3

Yes, just realised, sorry - I was used to the older behaviour …

PKFrom: Todd Chapman [mailto:todd@chaka.net]
Sent: 08 June 2006 20:20
To: Philip Kime
Cc: RT users
Subject: Re: [rt-users] New queues not visible in RT 3.6rc3?

The queues you can create tickets in are cached. Logging out and back in
should show you new queues.

-Todd