We’ve got RT, RTIR and RTFM installed together and for some reason when I add new queues they aren’t showing up when I try to assign tickets to them.
They do appear in the “quick search” box on the right of the front page, but they don’t appear anywhere in the new ticket creation options, or if I open an existing ticket and try to assign that ticket to a different queue.
Have you tried to relogin after creating them? Do they appear after relogin?2009/8/25 David Hooton david.hooton@platformnetworks.net
Hi All,
We’ve got RT, RTIR and RTFM installed together and for some reason when I
add new queues they aren’t showing up when I try to assign tickets to them.
They do appear in the “quick search” box on the right of the front page,
but they don’t appear anywhere in the new ticket creation options, or if I
open an existing ticket and try to assign that ticket to a different queue.
3G wireless data solutions from Platform Networks - Ask me for more informationFrom: Torsten Brumm [mailto:torsten.brumm@googlemail.com]
Sent: Tuesday, 25 August 2009 4:31 PM
To: David Hooton
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] New queues not appearing in queue list
We’ve got RT, RTIR and RTFM installed together and for some reason when I add new queues they aren’t showing up when I try to assign tickets to them.
They do appear in the “quick search” box on the right of the front page, but they don’t appear anywhere in the new ticket creation options, or if I open an existing ticket and try to assign that ticket to a different queue.