New queues not appearing in queue list

Hi All,

We’ve got RT, RTIR and RTFM installed together and for some reason when I add new queues they aren’t showing up when I try to assign tickets to them.

They do appear in the “quick search” box on the right of the front page, but they don’t appear anywhere in the new ticket creation options, or if I open an existing ticket and try to assign that ticket to a different queue.

Kind Regards,

David Hooton
Managing Director
Platform Networks
www.platformnetworks.nethttp://www.platformnetworks.net

3G wireless data solutions from Platform Networks - Ask me for more information

Oops, sorry for the incomplete email…

If anyone can point me to where to look to start to debug this issue I would be hugely appreciative!

Kind Regards,

David Hooton
Managing Director
Platform Networks
www.platformnetworks.nethttp://www.platformnetworks.net

3G wireless data solutions from Platform Networks - Ask me for more information

Have you tried to relogin after creating them? Do they appear after relogin?2009/8/25 David Hooton david.hooton@platformnetworks.net

Hi All,

We’ve got RT, RTIR and RTFM installed together and for some reason when I
add new queues they aren’t showing up when I try to assign tickets to them.

They do appear in the “quick search” box on the right of the front page,
but they don’t appear anywhere in the new ticket creation options, or if I
open an existing ticket and try to assign that ticket to a different queue.

Kind Regards,

David Hooton

Managing Director

Platform Networks

www.platformnetworks.net

3G wireless data solutions from Platform Networks - Ask me for more
information
**


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MFG

Torsten Brumm

http://www.brumm.me

:frowning: yes that worked, sorry for the list noise!

Kind Regards,

David Hooton
Managing Director
Platform Networks
www.platformnetworks.nethttp://www.platformnetworks.net

3G wireless data solutions from Platform Networks - Ask me for more informationFrom: Torsten Brumm [mailto:torsten.brumm@googlemail.com]
Sent: Tuesday, 25 August 2009 4:31 PM
To: David Hooton
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] New queues not appearing in queue list

Have you tried to relogin after creating them? Do they appear after relogin?
2009/8/25 David Hooton <david.hooton@platformnetworks.netmailto:david.hooton@platformnetworks.net>

Hi All,

We’ve got RT, RTIR and RTFM installed together and for some reason when I add new queues they aren’t showing up when I try to assign tickets to them.

They do appear in the “quick search” box on the right of the front page, but they don’t appear anywhere in the new ticket creation options, or if I open an existing ticket and try to assign that ticket to a different queue.

Kind Regards,

David Hooton

Managing Director

Platform Networks

www.platformnetworks.nethttp://www.platformnetworks.net

3G wireless data solutions from Platform Networks - Ask me for more information

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.commailto:sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

MFG

Torsten Brumm

http://www.brumm.me