New Queue

RT Users
1

Its been a long time since I had to create a new Queue.

I have Version 3.8.9

I set up this new queue just like the others. (i think?)

When doing testing every time the “requester” sends a e-mail to the new
queue it creates a new ticket. the subject has not been modified and is in
tact. It doesn’t do this with any of the other queues that i have.

Does this ring a bell with anyone?

Thanks in advance!

-Mike

Michael T. Voity
TelJet Longhaul LLC

2

Its been a long time since I had to create a new Queue.
I have Version 3.8.9
I set up this new queue just like the others. (i think?)
When doing testing every time the “requester” sends a e-mail to the new
queue it creates a new ticket. the subject has not been modified and is in
tact. It doesn’t do this with any of the other queues that i have.
Does this ring a bell with anyone?

Custom Subject Tag on the queue? SubjectTagRegexp in the config?
rtname with special characters?

Thanks in advance!
-Mike

Michael T. Voity
TelJet Longhaul LLC

Best regards, Ruslan.

3

Michael.

Is there an “On Create” Queue scrip that is modifying the Subject line for
the other Queues?

Kenn
LBNLOn Sun, Mar 27, 2011 at 9:51 AM, Voity, Michael T. mvoity@teljet.comwrote:

Its been a long time since I had to create a new Queue.

I have Version 3.8.9

I set up this new queue just like the others. (i think?)

When doing testing every time the “requester” sends a e-mail to the new
queue it creates a new ticket. the subject has not been modified and is in
tact. It doesn’t do this with any of the other queues that i have.

Does this ring a bell with anyone?

Thanks in advance!

-Mike

–
Michael T. Voity
TelJet Longhaul LLC