New queue not shown in drop down

RT Users
1

Hi,

I’m having a problem with a new queue I created. Tickets for the new
queue arrive correctly via the mail interface and show up in the list of
new tickets, and the Quick Search. If I show the ticket it has the
correct queue name under Basics.

However, I cannot select the queue in the Basics, Bulk Update, New
Ticket, Query Builder, etc. For example, if I try to modify the Basics,
the currently selected queue is shown as “-”.

I think I’ve got all necessary rights on the queue…

I should add that I have recently upgraded from 3.2.2 on FC 2 to 3.8.2
on RHEL 5, apparently without problems.

Any suggestions?

Kind regards,

David
Dr David O’Callaghan
Research Fellow - Grid-Ireland - e-INIS - Computer Architecture & Grid
School of Computer Science & Statistics,
Trinity College, Dublin 2, Ireland Telephone: +353 1 896 1720

2

I’m having a problem with a new queue I created. Tickets for the new
queue arrive correctly via the mail interface and show up in the list of
new tickets, and the Quick Search. If I show the ticket it has the
correct queue name under Basics.

However, I cannot select the queue in the Basics, Bulk Update, New
Ticket, Query Builder, etc. For example, if I try to modify the Basics,
the currently selected queue is shown as “-”.

I think I’ve got all necessary rights on the queue…

I should add that I have recently upgraded from 3.2.2 on FC 2 to 3.8.2
on RHEL 5, apparently without problems.

Any suggestions?

Can you see the new queue if you log out and back in again?

I reported this as a bug:

http://rt3.fsck.com/Ticket/Display.html?id=12838

(login: guest/guest)

but this behaviour is as designed.

Dominic Hargreaves, Systems Development and Support Team
Computing Services, University of Oxford

3

Hi Dominic,On 03/04/09 16:04, Dominic Hargreaves wrote:

Can you see the new queue if you log out and back in again?

I reported this as a bug:

http://rt3.fsck.com/Ticket/Display.html?id=12838

(login: guest/guest)

but this behaviour is as designed.

Yes, it’s the same issue and your suggestion worked. I suppose I’ll live
with it for now.

Thanks,

David

Dr David O’Callaghan
Research Fellow - Grid-Ireland - e-INIS - Computer Architecture & Grid
School of Computer Science & Statistics,
Trinity College, Dublin 2, Ireland Telephone: +353 1 896 1720

4

Dominic Hargreaves wrote:> On Fri, Apr 03, 2009 at 03:56:54PM +0100, David O’Callaghan wrote:

I’m having a problem with a new queue I created. Tickets for the new
queue arrive correctly via the mail interface and show up in the list of
new tickets, and the Quick Search. If I show the ticket it has the
correct queue name under Basics.

However, I cannot select the queue in the Basics, Bulk Update, New
Ticket, Query Builder, etc. For example, if I try to modify the Basics,
the currently selected queue is shown as “-”.

I think I’ve got all necessary rights on the queue…

I should add that I have recently upgraded from 3.2.2 on FC 2 to 3.8.2
on RHEL 5, apparently without problems.

Any suggestions?

Can you see the new queue if you log out and back in again?

I reported this as a bug:

http://rt3.fsck.com/Ticket/Display.html?id=12838

(login: guest/guest)

but this behaviour is as designed.

I believe it has to do with caching so that every page load doesn’t have
to do ACL checks on queue rights, but I may be mistaken.

Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati