I’ll begin working on a new script this week-end to send precise global
Productivity Report by resolve time for last 30 days:
- Joe resolved 134 tickets. Average resolve time was 13 hours
- Bobby resolved 150 tickets. Average resolve time was 1 days and 12 hours.
Global system report:
You received 100 tickets in last 30 days
95% (95) of theses tickets were resolved, 2% (2) were set to dead, 1% (1)
are still open, 2% (2) are open
Average resolve time was 1 day and 2 hours.
End of example
What i would like before writing it, is recommendations of what should be
included in this report and possible options to generate the report (per
week, per mont etc…)