New->open

RT Developers
1

Hey.

I’m looking at implenting a system in that after a ticket is viewed by anyone,
it is deemed to be no longer “new” and change to be “Open” , wondering where
the best place to implement this would be? I’m assuming it would be in

/pathto/rt2/WebRT/html/Ticket/Display.html

Mat.

2

nod
$Ticket->SetStatus(‘open’) in Display.html will do what you want.On Mon, Sep 17, 2001 at 12:55:33PM +0000, Matthew Watson wrote:

Hey.

I’m looking at implenting a system in that after a ticket is viewed by anyone,
it is deemed to be no longer “new” and change to be “Open” , wondering where
the best place to implement this would be? I’m assuming it would be in

/pathto/rt2/WebRT/html/Ticket/Display.html

Mat.

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