New Installation Woes

Below is a message that I posted to rt-users a couple of days ago with no
response. I have since setup rt 3.0.3 on a RedHat 9 box and have
discovered the same issues. Has anyone recently tried a clean install with
a similar setup?

rt-users message:

I have setup rt 3.0.3 on a clean installation of RedHat 7.3. I am using
PostgreSQL 7.3.3, Perl 5.8.0, apache 1.3.27 and mod_perl 1.27 I have all
the latest modules updated via CPAN.

It seems that no combination of username and password (not even ‘root’ and
’password’ ) allows me to log into the RT system. Instead of providing an
error message it just returns me to the login screen. I turned on SQL
statement logging in PostgreSQL and it seems that the DBIx::SearchBuilder
is building queries without dereferencing the RT::user hash. In
an attempt to solve the issue I have downgraded various parts of the
system to no avail.

Has anyone else run into a situation like this and if so … what was the
solution? Any help you can provide is much appreciated.

//========================================================\
|| D. Hageman dhageman@eecs.ku.edu ||
|| Information Specialist 1010C Learned Hall ||
|| Phone: 785.864.3923 ||
\========================================================//

Below is a message that I posted to rt-users a couple of days ago with
no
response. I have since setup rt 3.0.3 on a RedHat 9 box and have
discovered the same issues. Has anyone recently tried a clean install
with
a similar setup?

rt-users message:

I have setup rt 3.0.3 on a clean installation of RedHat 7.3. I am
using
PostgreSQL 7.3.3, Perl 5.8.0, apache 1.3.27 and mod_perl 1.27 I have
all
the latest modules updated via CPAN.

Remember to set the locale to a non-utf8-version, or some cpan modules
will compile incorrectly. This can be done in
/etc/sysconfig/i18n
for the complete system. Also, the RedHat provided perl 5.8.0 is built
as multi threading, which is not recommended for production systems. My
recommendation is to rebuild perl from scratch. Some of the
RedHat-provided perl modules are known to be old and buggy/broken
versions - Encode.pm was last weeks favorite on the rt mailing lists.

It seems that no combination of username and password (not even ‘root’
and
’password’ ) allows me to log into the RT system.

This is related to the MD5 module provided with RedHat’s perl. See the
archives for details. My recommendation: Switch to a distribution that
is usable on productive server systems. RHAS might be usable, but I
won’t shell out >1,000€ just to find out it does not cut my edge.

Regards,
Harald

Below is a message that I posted to rt-users a couple of days ago with
no
response. I have since setup rt 3.0.3 on a RedHat 9 box and have
discovered the same issues. Has anyone recently tried a clean install
with
a similar setup?

rt-users message:

I have setup rt 3.0.3 on a clean installation of RedHat 7.3. I am
using
PostgreSQL 7.3.3, Perl 5.8.0, apache 1.3.27 and mod_perl 1.27 I have
all
the latest modules updated via CPAN.

Remember to set the locale to a non-utf8-version, or some cpan modules
will compile incorrectly. This can be done in
/etc/sysconfig/i18n
for the complete system. Also, the RedHat provided perl 5.8.0 is built
as multi threading, which is not recommended for production systems. My
recommendation is to rebuild perl from scratch. Some of the
RedHat-provided perl modules are known to be old and buggy/broken
versions - Encode.pm was last weeks favorite on the rt mailing lists.

I always set the LANG to be “C” before working with any perl. I only use
the base perl RPM from RedHat and use CPAN to install all the rest of the
modules as CPAN rpms aren’t exactly a convient way to maintain a system.

I also rebuild the RedHat RPM to remove the threading on my production
systems before I use it.

I have tried it with both the RedHat shipped items and the "recommended"
method to no avail.

It seems that no combination of username and password (not even ‘root’
and
’password’ ) allows me to log into the RT system.

This is related to the MD5 module provided with RedHat’s perl. See the
archives for details. My recommendation: Switch to a distribution that
is usable on productive server systems. RHAS might be usable, but I
won’t shell out >1,000� just to find out it does not cut my edge.

Since I don’t use the MD5 shipped with RedHat’s perl I can’t believe this
is the case. I do appreciate your suggestions though.

Let me give a little bit more evidence on that it is something else. If
you turn on PostgreSQL’s statement logging I find stuff like this in the
logs:

LOG: query: SELECT * FROM Users WHERE lower(Name) =
'rt::currentuser=hash(0x85526f8)

Essentially, it appears for some reason the ‘ref’ code in
DBIx::SearchBuilder is failing. Vincent … any ideas?

//========================================================\
|| D. Hageman dhageman@eecs.ku.edu ||
|| Information Specialist 1010C Learned Hall ||
|| Phone: 785.864.3923 ||
\========================================================//

I have setup rt 3.0.3 on a clean installation of RedHat 7.3. I am using
PostgreSQL 7.3.3, Perl 5.8.0, apache 1.3.27 and mod_perl 1.27 I have all
the latest modules updated via CPAN.

It seems that no combination of username and password (not even ‘root’ and
’password’ ) allows me to log into the RT system. Instead of providing an
error message it just returns me to the login screen. I turned on SQL
statement logging in PostgreSQL and it seems that the DBIx::SearchBuilder
is building queries without dereferencing the RT::user hash. In
an attempt to solve the issue I have downgraded various parts of the
system to no avail.

Has anyone else run into a situation like this and if so … what was the
solution? Any help you can provide is much appreciated.

//========================================================\
|| D. Hageman dhageman@eecs.ku.edu ||
|| Information Specialist 1010C Learned Hall ||
|| Phone: 785.864.3923 ||
\========================================================//