New installation: clicking Update Ticket generates a bad URL

RT Users
1

When I Comment or Reply to a ticket in RT 3.8.7, enter a message, and
then hit the Update Ticket button, an apparently bad URL is generated.
E.g.:

http://request.geology.ucdavis.eduticket/Display.html?
id=2&results=bd10…[stuff deleted]

My RT site is: http://request.geology.ucdavis.edu

If I modify the portion “.eduticket/” to “.edu/Ticket/” in the URL bar
then I am taken to a:

Results
o Message recorded

page.

So, why no slash “/” and a lowercase “t” instead of uppercase “T” in
Ticket?

If I leave the Message area blank, I get taken to a working URL:

http://request.geology.ucdavis.edu/Ticket/Update.html

  • Paul.

system config (abbreviated)

RT v3.8.7
Perl v5.8.8 under linux

THE WEBSERVER:

Set($WebPath , “”);
Set($WebBaseURL , “http://request.geology.ucdavis.edu”);
Set($WebURL , “http://request.geology.ucdavis.edu”);
Browser: same result in Safari (Mac) v4.0.5, and Firefox (Mac) v3.6.3

2

Check your RT_SiteConfig.pm for values like WebBaseURL. May be you should
add slash to URL.

Vitaly.-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Paul
Waterstraat
Sent: Friday, April 16, 2010 4:45 AM
To: rt-users@lists.bestpractical.com
Cc: zachb@oxfordsuites.com
Subject: [rt-users] New installation: clicking Update Ticket generates a bad
URL

When I Comment or Reply to a ticket in RT 3.8.7, enter a message, and
then hit the Update Ticket button, an apparently bad URL is generated.
E.g.:

http://request.geology.ucdavis.eduticket/Display.html?
id=2&results=bd10…[stuff deleted]

My RT site is: http://request.geology.ucdavis.edu

If I modify the portion “.eduticket/” to “.edu/Ticket/” in the URL bar
then I am taken to a:

Results
o Message recorded

page.

So, why no slash “/” and a lowercase “t” instead of uppercase “T” in
Ticket?

If I leave the Message area blank, I get taken to a working URL:

http://request.geology.ucdavis.edu/Ticket/Update.html

  • Paul.

system config (abbreviated)

RT v3.8.7
Perl v5.8.8 under linux

THE WEBSERVER:

Set($WebPath , “”);
Set($WebBaseURL , “http://request.geology.ucdavis.edu”);
Set($WebURL , “http://request.geology.ucdavis.edu”);
Browser: same result in Safari (Mac) v4.0.5, and Firefox (Mac) v3.6.3

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
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smime.p7s (3.54 KB)

3

When I Comment or Reply to a ticket in RT 3.8.7, enter a message, and
then hit the Update Ticket button, an apparently bad URL is
generated. E.g.:

Have a look at the $WebBaseURL setting in your config file. I bet you want a trailing /

4

Resolved.

When I Comment or Reply to a ticket in RT 3.8.7, enter a message, and
then hit the Update Ticket button, an apparently bad URL is
generated. E.g.:

Have a look at the $WebBaseURL setting in your config file. I bet
you want a trailing /

Adding the trailing slash in $WebBaseURL did not help. So I went back
to simplify.

I removed from RT_SiteConfig.pm my definitions of $WebPath,
$WebBaseURL, and $WebURL,
and instead added just the definition of $WebDomain and now all seems
to be working fine.

Probably a case of supplying too much information (or misinformation)
on my part.

Thanks.