New install: "WebRT: No ticket specified"?

RT Users
1

Hi folks,

I just installed a local copy of RT 2.0.14 on my desktop FreeBSD system to
look at it as a replacement for our Keystone system. It all installed OK,
and most functionality (e.g. login, configuration of queues etc) seems to
work. When I try and add a new ticket I get this message in the Apache
errorlog:
"WebRT: No ticket specified ()"
and the web browser never returns a page. The httpd process doesn’t seem to
be doing anything useful, and the database doesn’t show the new ticket.

Is this a common problem? I couldn’t find a mention of it on google (except
for one other person on this list, who didn’t get a reply).

Thanks in advance for any pointers,

Howard
(looking forward to playing - it looks nicer than Keystone!)

2

Howard Jones wrote:

work. When I try and add a new ticket I get this message in the Apache
errorlog:
“WebRT: No ticket specified ()”
and the web browser never returns a page. The httpd process doesn’t seem to
be doing anything useful, and the database doesn’t show the new ticket.

Have you tried using a different browser? Your permissions are
all set up to allow the user in question to CreateTicket in the
queue?

3

Are you using mozilla version 0.97 by any chance? This was the exact
error I got using that version of the browser. The reason is there is a bug
in mozilla 0.97 that any form with a “file” option hangs it.

easy test is to try another web browser to submit the ticket.

Aha - that seems to be it. I use Galeon, and kind of forget that it’s really
Mozilla underneath :slight_smile: Thanks!

Howie

4

Galeon works quite well for me and 2.0.13.
And mozilla is only used in galeon to render AFAIK.
James.From: Howard Jones [mailto:howard.jones@network-i.net]
Sent: Wednesday, July 31, 2002 4:46 AM
To: rt-users@lists.fsck.com
Subject: Re: [rt-users] New install: “WebRT: No ticket specified”?

From: “Seth” seth@ttsg.com

Are you using mozilla version 0.97 by any chance? This was the exact
error I got using that version of the browser. The reason is there is a bug
in mozilla 0.97 that any form with a “file” option hangs it.

easy test is to try another web browser to submit the ticket.

Aha - that seems to be it. I use Galeon, and kind of forget that it’s really
Mozilla underneath :slight_smile: Thanks!

Howie

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