New install RT-user : Please answer to my question

Hi Nathalie.

Nathalie Gagnon wrote:


I’m a new user of RT 3.4.5 on Linux. I write to you because, in all email
that I receive from rt-users, you answered to an interesting question to
another user.

You probably ask yourself why I don’t submit my question to ?

That’s because I have a reply from System Administrator saying that it is
unable to contact it.

It’s about three weeks I’m searching an answer.

My question is : What is the way of attaching a link to a document into a
ticket and being able to open it by clicking on it?
I don’t want to use attachment because the document is fixed in RT and never
I have tried to put link of the document in the comment bloc of the ticket,
but unable to click on; however, the user that receive the Email in Outlook
is able to click on.

It’s possible to do this. There are 2 ways I can think of.

  1. customise share/html/Ticket/Elements/ShowTransactionAttachments
  2. use URI:Find to transform urls into clickable links.

Kind regards.

Someone at RT’s sales department talked about ‘linking interface’, but he
don’t say anymore.

Can you help me?


Nathalie Gagnon
Les Industries Amisco Ltée
L’Islet QC, G0R 2C0

Luke Vanderfluit.
Internode Systems Pty. Ltd.