Nathalie Gagnon wrote:
I’m a new user of RT 3.4.5 on Linux. I write to you because, in all email
that I receive from rt-users, you answered to an interesting question to
You probably ask yourself why I don’t submit my question to
That’s because I have a reply from System Administrator saying that it is
unable to contact it.
It’s about three weeks I’m searching an answer.
My question is : What is the way of attaching a link to a document into a
ticket and being able to open it by clicking on it?
I don’t want to use attachment because the document is fixed in RT and never
I have tried to put link of the document in the comment bloc of the ticket,
but unable to click on; however, the user that receive the Email in Outlook
is able to click on.
It’s possible to do this. There are 2 ways I can think of.
- customise share/html/Ticket/Elements/ShowTransactionAttachments
- use URI:Find to transform urls into clickable links.
Someone at RT’s sales department talked about ‘linking interface’, but he
don’t say anymore.
Can you help me?
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Internode Systems Pty. Ltd.