New install problem

RT Users
1

I have just install RT2 on a clean RH7.3 install. I installed everything
perl I could find, satisfied every dependency I could find any reference
to and configured everything that made sense to me in config.pm. I added
the default mod_perl lines to httpd.conf. and started apache.

When browsing to the RT box at http://10.1.29.255/ I get the following:

<& /Elements/Header, Title=>“Start page”, Refresh =>
$session{‘home_refresh_interval’} &> <& /Elements/Tabs, current_toptab
=> ‘’ &>
<& /Elements/CustomHomepageHeader, %ARGS &> <& /Elements/MyTickets &>
<& /Elements/MyRequests &> <& /Elements/Quicksearch &>
<& /Elements/Refresh, Name => ‘HomeRefreshInterval’, Default => $session
{‘home_refresh_interval’} &>
<%init> if ($ARGS{‘HomeRefreshInterval’}) {
$session{‘home_refresh_interval’} = $ARGS{‘HomeRefreshInterval’}; }
There is also a button on the right side of the web page.
The httpd/error_log shows:
[Sun Jan 12 14:49:03 2003] [notice] Apache/1.3.23 (Unix)
(Red-Hat/Linux) mod_ss
l/2.8.7 OpenSSL/0.9.6b DAV/1.0.3 PHP/4.1.2 mod_perl/1.26 configured –
resuming
normal operations
[Sun Jan 12 14:49:03 2003] [notice] suEXEC mechanism enabled (wrapper:
/usr/sbin
/suexec)
[Sun Jan 12 14:49:03 2003] [notice] Accept mutex: sysvsem (Default:
sysvsem)
[Sun Jan 12 15:06:04 2003] [notice] caught SIGTERM, shutting down
[Sun Jan 12 15:06:23 2003] [notice] Apache/1.3.23 (Unix)
(Red-Hat/Linux) mod_ss
l/2.8.7 OpenSSL/0.9.6b DAV/1.0.3 PHP/4.1.2 mod_perl/1.26 configured –
resuming
normal operations
[Sun Jan 12 15:06:23 2003] [notice] suEXEC mechanism enabled (wrapper:
/usr/sbin
/suexec)
[Sun Jan 12 15:06:23 2003] [notice] Accept mutex: sysvsem (Default:
sysvsem)

So it looks like mod_perl is working. I do not know how to what else to
check.

What is not working? It seems like something required is missing. But I
don’t know how to ask the right question to get to the answer. I have
been trying to get RT installed for almost a month without success. I
have gone to a clean install of a know supported distro and followed
everything I could find to the letter. Still no joy.

I am expected to be able to demo this by Tuesday morning. It is now
Sunday afternoon. Help!

TIA
Bobby

2

Bobby Wrenn wrote:

When browsing to the RT box at http://10.1.29.255/ I get the following:

<& /Elements/Header, Title=>“Start page”, Refresh =>

Did you follow the installation instructions? See

http://fsck.com/rtfm/article.html?id=2#49

for what’s likely to be missing.

Phil Homewood, Systems Janitor, www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

3

Please keep list discussion on the list. Thanks.

Bobby Wrenn wrote:> On Sun, 2003-01-12 at 21:11, Phil Homewood wrote:

Bobby Wrenn wrote:

When browsing to the RT box at http://10.1.29.255/ I get the following:

<& /Elements/Header, Title=>“Start page”, Refresh =>

Did you follow the installation instructions? See
http://fsck.com/rtfm/article.html?id=2#49

Yes I followed the instructions to the letter. I believe that the
testdeps is missing something or something is installed and not running.
mod_perl is running.

If mod_perl is loading, you haven’t got apache configured correctly.
(But I’m curious as to how you know that “mod_perl is running”?)

In particular, you’re missing a PerlRequire, SetHandler, or PerlHandler
directive, at a guess. Post the relevant chunks of your apache config,
it should be easy enough to spot.

Phil Homewood, Systems Janitor, www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

4

Sorry about the possible double posts. Evolution defaulted to reply to
sender. I’ll be careful about the To: line.-----Forwarded Message-----

From: Bobby Wrenn bjwrenn@augustmail.com
To: Phil Homewood pdh@snapgear.com
Subject: Re: [rt-users] New install problem
Date: 14 Jan 2003 10:18:32 -0600

On Mon, 2003-01-13 at 16:53, Phil Homewood wrote:

Please keep list discussion on the list. Thanks.

Bobby Wrenn wrote:

On Sun, 2003-01-12 at 21:11, Phil Homewood wrote:

Bobby Wrenn wrote:

When browsing to the RT box at http://10.1.29.255/ I get the following:

<& /Elements/Header, Title=>“Start page”, Refresh =>

Did you follow the installation instructions? See
http://fsck.com/rtfm/article.html?id=2#49

Yes I followed the instructions to the letter. I believe that the
testdeps is missing something or something is installed and not running.
mod_perl is running.

If mod_perl is loading, you haven’t got apache configured correctly.
(But I’m curious as to how you know that “mod_perl is running”?)

In particular, you’re missing a PerlRequire, SetHandler, or PerlHandler
directive, at a guess. Post the relevant chunks of your apache config,
it should be easy enough to spot.

I know mod_perl is running (at least configured) because
/var/log/httpd/error_log shows:

[Mon Jan 13 17:37:56 2003] [notice] Apache/1.3.23 (Unix)
(Red-Hat/Linux) mod_ssl/2.8.7 OpenSSL/0.9.6b DAV/1.0.3 PHP/4.1.2
mod_perl/1.26 configured – resuming
normal operations

As mentioned in my earlier posts I put the default entries from the
install docs into my httpd.conf. They are:

DocumentRoot “/usr/local/rt2/WebRT/html”
<Directory “/usr/local/rt2/WebRT/html”>
PerlRequire /usr/local/rt2/bin/webmux.pl

SetHandler perl-script
PerlHandler RT::Mason

I have matched the permissions with the default /var/www tree.

I have installed RT on more than one box with more than one Linux
distribution. I alway get to this spot once all the dependencies are
met.

I don’t know enough to know what parts of config.pm might be relevant.

Thanks,
Bobby

5

Bobby Wrenn wrote:

DocumentRoot “/usr/local/rt2/WebRT/html”
<Directory “/usr/local/rt2/WebRT/html”>
PerlRequire /usr/local/rt2/bin/webmux.pl

SetHandler perl-script
PerlHandler RT::Mason

Lose the “Directory” directive. You probably also should have

PerlModule Apache::DBI

in there, though its absence isn’t a major problem.
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

6

Thanks to all who answered. You got me looking in the right places. I
fixed the perms on the log file and the page comes up.

I’ll probably fall over a few more times getting it configured. But I am
past the first hurdle.

Thanks again
BobbyOn Sun, 2003-01-12 at 15:19, Bobby Wrenn wrote:

I have just install RT2 on a clean RH7.3 install. I installed everything
perl I could find, satisfied every dependency I could find any reference
to and configured everything that made sense to me in config.pm. I added
the default mod_perl lines to httpd.conf. and started apache.

When browsing to the RT box at http://10.1.29.255/ I get the following:

<& /Elements/Header, Title=>“Start page”, Refresh =>
$session{‘home_refresh_interval’} &> <& /Elements/Tabs, current_toptab
=> ‘’ &>
<& /Elements/CustomHomepageHeader, %ARGS &> <& /Elements/MyTickets &>
<& /Elements/MyRequests &> <& /Elements/Quicksearch &>
<& /Elements/Refresh, Name => ‘HomeRefreshInterval’, Default => $session
{‘home_refresh_interval’} &>
<%init> if ($ARGS{‘HomeRefreshInterval’}) {
$session{‘home_refresh_interval’} = $ARGS{‘HomeRefreshInterval’}; }

There is also a button on the right side of the web page.

The httpd/error_log shows:

[Sun Jan 12 14:49:03 2003] [notice] Apache/1.3.23 (Unix)
(Red-Hat/Linux) mod_ss
l/2.8.7 OpenSSL/0.9.6b DAV/1.0.3 PHP/4.1.2 mod_perl/1.26 configured –
resuming
normal operations
[Sun Jan 12 14:49:03 2003] [notice] suEXEC mechanism enabled (wrapper:
/usr/sbin
/suexec)
[Sun Jan 12 14:49:03 2003] [notice] Accept mutex: sysvsem (Default:
sysvsem)
[Sun Jan 12 15:06:04 2003] [notice] caught SIGTERM, shutting down
[Sun Jan 12 15:06:23 2003] [notice] Apache/1.3.23 (Unix)
(Red-Hat/Linux) mod_ss
l/2.8.7 OpenSSL/0.9.6b DAV/1.0.3 PHP/4.1.2 mod_perl/1.26 configured –
resuming
normal operations
[Sun Jan 12 15:06:23 2003] [notice] suEXEC mechanism enabled (wrapper:
/usr/sbin
/suexec)
[Sun Jan 12 15:06:23 2003] [notice] Accept mutex: sysvsem (Default:
sysvsem)

So it looks like mod_perl is working. I do not know how to what else to
check.

What is not working? It seems like something required is missing. But I
don’t know how to ask the right question to get to the answer. I have
been trying to get RT installed for almost a month without success. I
have gone to a clean install of a know supported distro and followed
everything I could find to the letter. Still no joy.

I am expected to be able to demo this by Tuesday morning. It is now
Sunday afternoon. Help!

TIA
Bobby

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

7

Sorry about the possible double posts. Evolution defaulted to reply to
sender. I’ll be careful about the To: line.
-----Forwarded Message-----

From: Bobby Wrenn bjwrenn@augustmail.com
To: Phil Homewood pdh@snapgear.com
Subject: Re: [rt-users] New install problem
Date: 14 Jan 2003 10:18:32 -0600

Please keep list discussion on the list. Thanks.

Bobby Wrenn wrote:

Bobby Wrenn wrote:

When browsing to the RT box at http://10.1.29.255/ I get the following:

<& /Elements/Header, Title=>“Start page”, Refresh =>

Did you follow the installation instructions? See
http://fsck.com/rtfm/article.html?id=2#49

Yes I followed the instructions to the letter. I believe that the
testdeps is missing something or something is installed and not running.
mod_perl is running.

If mod_perl is loading, you haven’t got apache configured correctly.
(But I’m curious as to how you know that “mod_perl is running”?)

In particular, you’re missing a PerlRequire, SetHandler, or PerlHandler
directive, at a guess. Post the relevant chunks of your apache config,
it should be easy enough to spot.

I know mod_perl is running (at least configured) because
/var/log/httpd/error_log shows:

[Mon Jan 13 17:37:56 2003] [notice] Apache/1.3.23 (Unix)
(Red-Hat/Linux) mod_ssl/2.8.7 OpenSSL/0.9.6b DAV/1.0.3 PHP/4.1.2
mod_perl/1.26 configured – resuming
normal operations

As mentioned in my earlier posts I put the default entries from the
install docs into my httpd.conf. They are:

DocumentRoot “/usr/local/rt2/WebRT/html”
<Directory “/usr/local/rt2/WebRT/html”>
PerlRequire /usr/local/rt2/bin/webmux.pl

SetHandler perl-script
PerlHandler RT::Mason

I have matched the permissions with the default /var/www tree.

I have installed RT on more than one box with more than one Linux
distribution. I alway get to this spot once all the dependencies are
met.

I don’t know enough to know what parts of config.pm might be relevant.

Thanks,
Bobby

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

hey Bobby,
since u apparently have apache configured with mod_ssl enabled do
apachectl startssl instead of just apachectl start and see if that helps

regards,
Eric