Best Practical has never been much of a marketing-driven company – RT has always grown by word of mouth. One of the things that we’re most proud of here is that RT isn’t a typical “product with customers”, but a product with a community.
The features we add to RT are driven pretty directly by what our users want and need, and many of our most active community members come to us directly through personal referrals from people like you. Some members of the RT community contribute code. Others contribute documentation, bug reports, feature requests, and enthusiasm.
If you find RT useful, we’d be grateful if you could help us make RT available to as many people and organizations as possible.