Hi all,
I developed an extension that adds a new action called “Reply with mail”. After clicking the action, your default mail client will open a new mail with the TO: CC: and Subject: fields populated with the appropriate info relative to each ticket.
Test the functionality by pressing the dummy link below :
Tested with RT 5.0.2 and Outlook client
Extension Repos :
“https://github.com/averkios/RT-Extension-ReplyWithMail”
“https://metacpan.org/pod/RT::Extension::ReplyWithMail”