New emails only going to the General Queue

RT Users
1

Need help!

When sending an email to rt@rt.domain.tld the message goes to the General
queue like its suppose to.

When sending an email to bugs@rt.domain.tld the message goes to the General
queue and its suppose to go to the Bugs queue.

rt: “|/usr/bin/rt-mailgate --queue General --action correspond --url
http://rt.domain.tld”

bugs: “|/usr/bin/rt-mailgate --queue Bugs --action correspond --url
http://rt.domain.tld”

Where exactly I can make the change to avoid this?

Thanks

2

At Wednesday 5/23/2007 10:32 AM, Richard Solid wrote:

Need help!

When sending an email to mailto:rt@rt.domain.tldrt@rt.domain.tld
the message goes to the General queue like its suppose to.

When sending an email to
mailto:bugs@rt.domain.tldbugs@rt.domain.tld the message goes to
the General queue and its suppose to go to the Bugs queue.

rt: "|/usr/bin/rt-mailgate --queue General --action correspond
–url http://rt.domain.tldhttp://rt.domain.tld "

bugs: “|/usr/bin/rt-mailgate --queue Bugs --action correspond --url
http://rt.domain.tldhttp://rt.domain.tld”

Where exactly I can make the change to avoid this?

Thanks

Richard,

Did you previously have bugs feeding into General? Did you run
newaliases to update the mail config?

Steve

3

Stephan,

If you changed the aliases in any way (like make the first letter a

capitol or something like that), then that could cause it.

Kenn
LBNL

Stephen Turner wrote: